Customer Experience Officer (Japanese) - Based in Hong Kong - CASETiFY

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. 

Job Description:

• Resolve matter / follow up with customer enquiry emails
• Coordinate with production and logistics department
• Daily monitoring of customer feedback across social network
• Support adhoc projects / tasks
• Flexible working shift

Requirements:

• Fresh graduates are welcomed
• Proficient in written communication in English & Japanese
• Prior work experience in customer service preferred
• Passion and patience in helping customers with their difficulties
• Proficiency in written/spoken Chinese/ Cantonese is a plus
• Experience in e-commerce and logistics industry is highly regarded
• Proficient in Facebook, Twitter, and Instagram
• Social media or digital marketing experience are advantageous but not compulsory