About Glide
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization
Position Summary:
The Community Safety and Training Program is a resource for safety and support for the GLIDE community and aims to effectively connect persons to information, care, and support services. The Community Safety Monitor is the first responder to persons arriving at GLIDE for support. Through ongoing training and coaching in crisis prevention, mental health, community principles (e.g. trauma-informed, client-centered approach, harm reduction, etc.), First Aid/CPR/AED certification, the Community Safety Monitor develops the skills necessary to work effectively and compassionately with diverse communities.
The position will, at times, require long days and/or evenings, weekends, and holidays.
Reliable attendance is required with schedule flexibility determined by operational needs.
Essential Duties and Responsibilities
Direct visitors, staff, and clients to their desired destinations. Connect persons inquiring about support to resources and services available at GLIDE and the greater San Francisco community.
Responsible for opening and securing GLIDE’s facilities, and monitoring movement of individuals entering and exiting GLIDE’s facilities.
Fulfill assigned position duties for GLIDE programs (e.g. Free Meals, Walk-In Center, Harm Reduction, Congregational Life, etc.).
Safely and effectively de-escalate disruptive and/or hostile persons using acceptable crisis prevention techniques.
Safely intervene in problematic and/or crisis situations by implementing established procedures, communicating with management, and/or calling 911 for emergency services.
Conduct and record hourly safety rounds in GLIDE’s facilities to identify irregularities and conditions that may pose safety risks to the community. Correct and/or report any dangerous conditions and/or potentially dangerous activities, inside and outside of GLIDE’s facilities to management immediately.
Perform regular janitorial services to maintain a clean and safe environment for work and client access (e.g. opening, before a meal shift, after a meal shift, etc.).
Support special events as assigned, including set up and break down, and monitoring the event itself.
Collaborate with co-workers through clear and consistent communication to successfully maintain the program’s daily operations.
Participate in regular staff meetings to support consistent team communication and to strengthen the program’s capacity to fulfill its vision and goals.
Participate in regular training and development opportunities to increase capacity to apply acceptable, compassionate, and creative approaches to daily work and client engagement.
Follow all safe work practices (e.g. IIPP, Violence Prevention Guide, MSDS, etc.).
Assist with collecting and distributing keys for personal vehicles of congregants attending Sunday Celebrations and informing them of parking times.
Assist with driving Founders to their personal and professional appointments when their Driver is absent.
Minimum Qualifications
Must have or complete CPR and First Aid Training within 3 months of hire.
Must have or complete Crisis Prevention Certification within 3 months of hire.
High school graduate or GED equivalent, security experience, customer service, and mental health service experience or an equivalent combination of education and experience.
Experience working in a community-based social service agency serving people struggling with homelessness and poverty and ancillary challenges.
Interpersonal skills with the ability to clearly communicate information to a diverse population.
Ability to work in a high-stress environment and to manage individuals in crisis or escalated states.
Strong conflict resolution skills with the ability to maintain professionalism in intense and/or emergency situations.
Must pass tuberculosis screening and show proof of pertussis, influenza, and measles immunizations.
Competence in MS Office Suite (Word, Outlook, Excel).
Guard card and/or safety and/or security industry certification helpful, but not required.
Experience entering and accessing information from databases.
If assigned to FYCC: Must pass the Dept. of Justice background clearance.
Physical Requirements
This work can be physically and mentally demanding. As a result, employees may be frequently standing and walking. Physical stamina and a high energy level are essential to this role.
Ability to move quickly to address emergencies.
Must possess the strength, stamina and mobility to climb multiple flights of stairs, repeatedly in a given shift.
Ability to hear within normal range, and communicate effectively (in person, telephone or zoom).
Finger dexterity and the ability to use all standard office equipment.
