People are done waiting to get sick before getting care. They want to understand their bodies, take control of how they feel, and actually invest in how long and how well they live. The system wasn't built for that. We are.
Over the next decade, more than one trillion dollars will shift away from traditional sick-care toward proactive, personalized health programs. Lifeforce is leading that shift as the world's largest longevity medicine program, and we're just getting started.
Founded alongside clinical and scientific leaders from Cleveland Clinic, Mass General Hospital, and Harvard Medical School, we bring together everything it takes to help people truly understand and optimize how their bodies are functioning now and decades to come. Comprehensive diagnostics, hands-on clinical experts, certified health coaches, and customized supplement, pharmaceutical, and lifestyle protocols. All from home. At the price of a gym membership.
We are looking for a Clinical Pharmacy Operations Coordinator to support the day-to-day execution of pharmacy operations workflows. This role is ideal for someone beginning a career in healthcare, pharmacy operations, or clinical operations who is highly detail-oriented, reliable, eager to learn, and motivated to grow within a fast-paced healthcare environment.
In this role you will support clinicians, pharmacy operations team members, customer experience team members, and pharmacy partners by helping ensure operational tasks are completed accurately, efficiently, and in alignment with established workflows and quality standards. This is a foundational position within the Clinical Pharmacy Operations organization, with opportunities to develop operational judgment, technical proficiency, and cross-functional collaboration skills over time.
Key Responsibilities
Core Pharmacy Operations Support & Task Execution
Support daily pharmacy operational workflows and administrative tasks to ensure timely and accurate prescription processing
Assist with prescription drafting preparation and documentation workflows for clinician review and signature
Monitor operational queues and escalate delays, missing information, or workflow concerns appropriately
Maintain accurate documentation within prescribing platforms, EHRs, pharmacy systems, and internal operational tools
Ensure assigned tasks are completed efficiently, accurately, and in accordance with SOPs and compliance requirements
Clinician & Internal Team Support
Provide frontline operational support to clinicians and internal teams for routine pharmacy workflow questions and requests
Assist with resolving straightforward operational issues using established workflows and guidance from senior team members
Escalate complex, clinical, or technical issues appropriately and with clear documentation
Member Support & Customer Experience Collaboration
Support member-facing pharmacy workflows, including prescription status updates and coordination tasks
Collaborate with the CX team to assist with basic prescription-related member issues and inquiries
Help ensure members receive timely communication and operational support related to pharmacy workflows
Operational Learning & Process Improvement Support
Develop foundational knowledge of prescription lifecycles, pharmacy fulfillment processes, and operational workflows
Identify workflow inefficiencies or recurring issues and communicate observations to senior team members
Support process improvement initiatives, audits, reporting tasks, and operational cleanup efforts as assigned
Demonstrate curiosity, initiative, and willingness to learn new systems and workflows
Quality, Compliance & Documentation
Follow established SOPs, regulatory requirements, privacy standards, and quality expectations consistently
Support documentation, audit preparation, and quality assurance activities as needed
Maintain a high level of accuracy and attention to detail across all assigned work
Additional Responsibilities
Perform other duties as assigned to support evolving clinical, operational, and business needs
Qualifications
Required
High school diploma or equivalent
Strong attention to detail and organizational skills
Ability to manage repetitive, task-based work with accuracy and consistency
Strong written and verbal communication skills
Comfort learning and working within multiple technical systems and workflows
Ability to prioritize tasks and operate in a fast-paced environment
Ability to work a Tuesday-Saturday schedule; occasional holiday coverage may be required
Preferred
Medical Assistant (MA), Medical Technician certification, or Pharmacy Technician certification
Experience in healthcare administration, healthcare operations, customer support, or pharmacy support environments
Exposure to EHRs, pharmacy systems, or healthcare operational tools
Interest in healthcare operations, pharmacy workflows, or digital health environments
Traits for Success
Reliable, detail-oriented, and organized
Eager to learn and develop operational expertise
Comfortable asking questions and escalating appropriately
Positive, collaborative, and team-oriented
Demonstrates initiative and ownership within assigned responsibilities
Able to maintain accuracy and focus in a high-volume environment
What We Offer
Remote working environment
Company provided computer and other required equipment
Generous benefits package including Healthcare, Dental and Vision
Complimentary Lifeforce Membership for Full Time Employees
