The Clinical Operations Associate serves as the primary operational backbone for Lyra's onsite clinic network, customer training initiatives, and intake workflows in India. Reporting to the Network Operations Manager, this role oversees end-to-end clinic logistics, clinician onboarding, shift rotas, and appointment turnaround times while managing client and affiliate escalations. Additionally, the position drives customer training request intake, handling feasibility assessments, scheduling, platform setup, and post-session feedback evaluation. Requiring a clinical background—such as a degree in Psychology, Counseling, or Social Work—and at least two years of healthcare administrative experience, the associate ensures operational compliance, seamless cross-functional communication, and data accuracy across all service delivery channels.
Key Responsibilities:
Onsite Clinic Management & Coordination:
Serve as the primary point of contact for the operational aspects of Lyra’s Onsite Clinics in India, under the guidance of the Clinical Operations Manager.
Coordinate the scheduling and logistical arrangements for Onsite Clinic operations, including room bookings, IT setup, and material preparation.
Manage communication between Lyra, the client, and the clinicians involved in Onsite Clinics.
Support the onboarding of clinicians for Onsite Clinic engagements, ensuring they have the necessary information and resources.
Track and manage clinician availability and capacity for Onsite Clinic assignments.
Assist in the collection and reporting of key operational metrics related to Onsite Clinics.
Support the implementation of clinical and operational protocols specific to Onsite Clinics.
Liaise with administrative and support teams to ensure the smooth functioning of Onsite Clinic operations.
Training Request Coordination:
Serve as the primary point of contact for the intake and initial processing of training and workshop requests from Lyra’s Onsite Clinic customers in India.
Coordinate with internal clinical teams and external trainers to assess the feasibility and scope of customer training requests.
Manage the scheduling and logistical arrangements for customer-facing training sessions, workshops, and webinars, including venue booking (if applicable), virtual platform setup, and material preparation.
Communicate training schedules, content outlines, and logistical details to customer contacts.
Track and manage customer participation in scheduled training sessions.
Assist the Clinical Operations Manager in developing tailored training proposals and materials for customers.
Support the collection of feedback from customers on training sessions and assist in the evaluation of training effectiveness.
Maintain organized records of customer training requests, schedules, and feedback.
Liaise with client success and account management teams to ensure seamless coordination of customer training initiatives.
Intake Team management:
Creating monthly Rota to allocate duties
Ensure supervision on successful completion of shifts and data recording in timely manner
Ensure smooth communication on slack to avoid missing on any data capturing and scheduling of sessions
TAT for appointment schedule
Timely preparation of report of intake referrals
Ensure support on escalation from client/ affiliate with regards to appointment with 100% resolution
Hub referral appointment schedule by the team within a given deadline.
General Clinical Operations Support:
Provide administrative and operational support to the Network Operations Manager on various projects and initiatives.
Assist in the preparation of reports, presentations, and other documents as needed.
Maintain organized records and documentation related to Onsite Clinics, training, and critical incidents.
Participate in team meetings and contribute to the overall efficiency of the clinical operations function.
Support the implementation of new operational processes and tools.
Qualifications:
