Client Services Associate (Arabic) - Capital
View Company Profile- Job Title
- Client Services Associate (Arabic)
- Job Location
- Dubai
- Job Description
- We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.As part of the Customer Service team, the Client Services Associate high-quality support to clients in a fast-paced online trading environment. The role focuses on delivering accurate, timely, and professional assistance across all communication channels while ensuring adherence to regulatory guidelines and maintaining exceptional customer satisfaction.Responsibilities:
- Provide timely, accurate, and professional assistance to clients via live chat, phone, and email.
- Support CFD and financial trading clients across multiple regions and languages.
- Handle client queries related to trading platform functionality, deposits/withdrawals, KYC, and general support.
- Assist in resolving issues collaboratively with Compliance, Risk, Payments, and Dealing teams.
- Manage and resolve client complaints at the first point of contact whenever possible.
- Ensure all communication meets internal quality standards and complies with regulatory guidelines.
- Follow established procedures and contribute feedback for service quality improvement.
- Use CRM and ticketing systems (e.g., Zendesk, UAA, Jira) to manage client interactions.
- Review client feedback to identify opportunities for better customer experience.
- Contribute to knowledge bases, FAQs, and process documentation.
- Work with Product, Operations, and Compliance teams to resolve client issues.
- Provide insights on recurring issues to support product and process improvements.
Requirements:- 1-2 years of experience in customer service within online trading, forex, or CFD environments.
- Understanding of financial platforms, trading concepts, and client-support workflows.
- Knowledge of regulated environments and KYC/AML processes.
- Excellent communication (both Arabic and English are mandatory) and problem-solving skills.
- High emotional intelligence, empathy, and a customer-centric mindset.
- Strong multitasking skills and ability to work in a fast-paced environment.
- Proficiency with CRM/ticketing tools (e.g., Zendesk, Jira).
- Curious, proactive, and committed to continuous improvement.
- Comfortable working with ambiguity and shifting priorities.
- Collaborative and supportive team player.
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Capital Company Size
Between 50 - 2,000 employees
Capital Founded Year
2016
Capital Total Amount Raised
$25,000,000