Client Service Specialist (English) - Capital
View Company Profile- Job Title
- Client Service Specialist (English)
- Job Location
- Limassol, Cyprus
- Job Description
- We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.Responsibilities:
- Support our clients at all levels.
- Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls.
- Assist clients with the KYC procedure.
- Provide a tour around the trading platform.
- Build client trust and satisfaction through professional support and training.
- Be keenly aware of the competitive landscape and understand financial markets.
- Collect clients’ feedback and analyze how clients’ experience can be improved.
- Keep open communication between the departments to resolve any issues.
Requirements:- Proficiency in English - C1+ level.
- Advanced interpersonal and communication skills.
- Ability to listen to clients and your team’s needs and find solutions.
- Ability to work a flexible shift schedule with weekly rotation between morning (09:00–18:00) and afternoon (13:00–22:00) shifts. No weekend work required.
- Excellent communication skills, both verbal and written.
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Capital Company Size
Between 20 - 100 employees
Capital Founded Year
2019