Care Technician - Mixlab
View Company Profile- Job Title
- Care Technician
- Job Location
- Remote
- Job Description
- Mixlab launched in the fall of 2017 to make the pet pharmacy experience delightful for veterinarians and pet parents. In just a few years, we’ve established trusted partnerships (and friendships!) with veterinarians and pet parents across the country. We focus on quality and delivering the best customer experience - check out our Instagram and 5 star reviews across Google, Yelp, and Facebook! We are rapidly growing the team so that we can give all pets the personalized care they deserve.*** This is a Part Time role ( 28 hours ) ***Responsibilities:
- Manage inbound and outbound calls while providing quality customer service and using effective communication
- Answer 50-70 incoming calls per 8-hour shift
- Process new and refill prescription orders
- Fax and/or call veterinarians for refill requests
- Check voicemail and return customer calls
- Collaborate with pharmacists and other colleagues to ensure effective and efficient customer serviceInform patients of tracking status on their orders
- Check and verify invoices/charges
- Scan and file orders in appropriate folders
- Read and understand prescription orders
- Navigate multiple internal computer systems
Qualifications:- You must be a certified Pharmacy Technician in the state of TEXAS
- You have experience working in a data processing, fulfillment, or retail role. Veterinary experience is a plus.
- You have a customer-focused (and in our case, a pet-focused!) mindset
- You thrive in a fast-paced work environment
- You are able to remain in a stationary position (sitting/standing) for prolonged periods of time
- You are able to move boxes holding medications weighing up to 25lbs
- You have excellent communication skills - both written and verbal - and are a collaborative, team-player
- You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
- You have the ability to learn and adapt to new processes and procedures
- You constantly strive to “wow” clients and patients
- You have a strong sense of ownership and accountability
- You are scrappy and resourceful
- You’re not afraid of wearing multiple hats - you pitch in to help the team when necessary
- You have flexibility to work nights, weekends, and holidays
- MUST LOVE PETS!
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Mixlab Company Size
Between 10 - 200 employees
Mixlab Founded Year
2017
Mixlab Total Amount Raised
$41,600,000
Mixlab Funding Rounds
View funding detailsSeries A
$10,000,000 USD
Series A
$20,000,000 USD
Seed
$2,000,000 USD
Seed
$8,500,000 USD
Pre Seed
$1,100,000 USD