About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the role:

We’re looking for a Brand Designer to shape the visual identity of our company and help define how we’re perceived by customers, partners, and the broader AI community. In this role, you’ll collaborate with the founding team to craft a category-defining brand and bring our story to life across every touchpoint.

You will lead the charge in creating compelling visuals, ensuring brand consistency, and elevating our design standards as we scale. From designing sales collateral and marketing materials to refining our website and creating pitch decks, your work will have a direct impact on how customers connect with our mission.

You may be a good fit if you:

• Have 4+ years of experience in brand or visual design, with a strong portfolio showcasing impactful work

• Are proficient in design tools like Figma, Adobe Creative Suite, and other industry-standard software

• Have a passion for storytelling through design and know how to translate complex ideas into simple, beautiful visuals

• Are skilled at creating cohesive design systems and ensuring consistency across multiple platforms

• Take ownership of projects, thrive in fast-paced environments, and enjoy balancing strategy with hands-on design work

Even better if you:

• Have experience building and evolving brands at an early-stage company or startup

• Are comfortable collaborating with cross-functional teams, including marketing, product, and leadership

• Have experience designing for enterprise audiences while keeping a modern and approachable aesthetic

• Are familiar with motion design or animation tools

• Have a keen interest in the AI space and understand how to communicate technical concepts visually

Benefits:

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best