Back Office Team Lead (On-Boarding) - Capital
View Company Profile- Job Title
- Back Office Team Lead (On-Boarding)
- Job Location
- Limassol, Cyprus
- Job Description
- We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.Responsibilities:Requirements:Day-to-Day Operations
- Oversee the end-to-end onboarding queue, making sure cases are reviewed accurately, decisions are documented, and SLAs are met.
- Review and resolve complex cases - document verification, enhanced due diligence, Source of Funds, PEP and sanctions hits.
- Apply jurisdiction-specific KYC rules correctly. Capital.com operates under multiple regulatory frameworks, and the standards differ meaningfully between them.
- Serve as the first escalation point for the team on cases that fall outside standard procedure.
- Spot patterns - in errors, document quality, or verification failure rates - and raise them proactively rather than processing them case by case.
Team Leadership- Lead a team of onboarding analysts across rotating shifts, including nights and weekends.
- Track individual performance against KPIs and quality scores, and give feedback that's specific and actionable.
- Coach the team on the reasoning behind decisions, not just the rules. People who understand why they're applying a standard make better calls on edge cases.
- Take ownership of the QA feedback loop for your shift - when issues surface, find the root cause and address it.
- Manage workload and shift coverage so the operation runs smoothly even when volumes spike or capacity changes.
Reporting and Communication- Keep senior management informed on performance, risks, and operational issues - clearly and without delay.
- Work closely with Compliance and other internal teams. Know where your decision authority ends and where sign-off is needed.
- Contribute to shift handovers, escalation logs, and queue reporting.
- Experience in financial services (banking, fintech, payments, or regulated brokerage)
- Hands-on experience in KYC, AML, or client onboarding with practical decision-making exposure.
- Strong knowledge of KYC requirements under a major regulatory framework.
- Solid understanding of document verification and sanctions/PEP screening.
- Experience leading or supervising operational teams.
- Ability to critically assess AI-assisted outputs and challenge inaccuracies.
- Strong written English and clear communication skills.
- High attention to detail with sound decision-making under pressure.
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Capital Company Size
Between 50 - 2,000 employees
Capital Founded Year
2016
Capital Total Amount Raised
$25,000,000