Authorization Specialist - Super
View Company Profile- Job Title
- Authorization Specialist
- Job Location
- Phoenix, AZ
- Job Description
- Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our service authorizations team. In this role, you will communicate with customers and service providers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network.Essential Functions and Responsibilities:
- Review contractor estimates, inspection reports, and prior invoices to make proper claim coverage decisions based on multiple subscription products.
- Determine appropriate reserves/limits and settlement values in accordance with standard practice guidelines.
- Respond in a timely manner to customer inquiries electronically or by phone
- Proactively reach out to customers to bolster high levels of satisfaction and engagement
- Work closely with cross functional teams including sales, purchasing and field ops
- Interact directly with customers and service providers with respect to ongoing warranty claims and service.
- Help identify opportunities for improvement within team processes and system capabilities. Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, and communicate claim information to homeowners.
- Respond to inbound calls, chat interactions, voice messages, and internal review requests in a timely and professional manner.
- Handle assigned claims accurately while meeting our service level agreements.
- Handle and perform multiple tasks throughout the workday
Qualifications and Requirements- High School Diploma
- Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
- Excellent time-management skills and ability to prioritize workload
- Strong critical thinking skills and attention to detail
- Exceptional Customer Service, Communication, and Organizational skills
- Excellent listening, verbal, and written communication skills are essential
- Plumbing, HVAC, and Appliance knowledge are preferred
- At least 2 - 4 years in customer service
- Autonomous problem-solving skills
- Knowledge of insurance policies and experience determining coverage preferred
- At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.
What we offer:- We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives
- Opportunities for growth within the company
- The opportunity to join a fast-growing Silicon Valley technology company
- Mentorship from proven executives
- A unique professional opportunity different than any other in the home service industry.
Everything You Need, One Platform.
From job listings to startups, investors to funding rounds, and everything in between, Employbl puts the power in your hands. Why wait?
Start your free trial today!Stay Ahead of the Curve
Sign up for our newsletter to stay informed about the latest startups and trends in the tech market. Let Employbl be your guide to success.
Super Company Size
Between 225 - 2,000 employees
Super Founded Year
2015
Super Total Amount Raised
$200,200,000
Super Funding Rounds
View funding detailsSeries C
$60,000,000 USD
Debt Financing
$25,000,000 USD
Series B
$79,000,000 USD
Debt Financing
$20,000,000 USD
Series A
$7,200,000 USD
Series A
$7,800,000 USD
Seed
$1,200,000 USD