Authorization Specialist

Super is a San Francisco-based technology company that offers subscription services providing care and repair for your home. Backed by leading investors, including Aquiline Technology Growth, Munich Re | HSB Ventures,…

Location: Phoenix
Company size: 225–2,000
Posted: 3y ago
Via: Lever

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01Comp band & equity packageLocked
02Seniority & experience requirementsLocked
03Interview process & rubricLocked
04Hiring manager & team contextLocked
05Growth trajectory in this roleLocked
06Offer & decision timelineLocked

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Authorization Specialist - Super

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Job Title: Authorization Specialist
Job Location: Phoenix, AZ
Job Listing URL: https://jobs.lever.co/super/28978f50-cf60-4a85-8221-68407cc2a9dc
Job Description: Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our service authorizations team. In this role, you will communicate with customers and service providers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network.
Essential Functions and Responsibilities:
Review contractor estimates, inspection reports, and prior invoices to make proper claim coverage decisions based on multiple subscription products.
Determine appropriate reserves/limits and settlement values in accordance with standard practice guidelines.
Respond in a timely manner to customer inquiries electronically or by phone
Proactively reach out to customers to bolster high levels of satisfaction and engagement
Work closely with cross functional teams including sales, purchasing and field ops
Interact directly with customers and service providers with respect to ongoing warranty claims and service.
Help identify opportunities for improvement within team processes and system capabilities. Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, and communicate claim information to homeowners.
Respond to inbound calls, chat interactions, voice messages, and internal review requests in a timely and professional manner.
Handle assigned claims accurately while meeting our service level agreements.
Handle and perform multiple tasks throughout the workday
Qualifications and Requirements
High School Diploma
Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
Excellent time-management skills and ability to prioritize workload
Strong critical thinking skills and attention to detail
Exceptional Customer Service, Communication, and Organizational skills
Excellent listening, verbal, and written communication skills are essential
Plumbing, HVAC, and Appliance knowledge are preferred
At least 2 - 4 years in customer service
Autonomous problem-solving skills
Knowledge of insurance policies and experience determining coverage preferred
At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.
What we offer:
We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives
Opportunities for growth within the company
The opportunity to join a fast-growing Silicon Valley technology company
Mentorship from proven executives
A unique professional opportunity different than any other in the home service industry.