ASSOCIATE MANAGER, IN-STOCK OPERATIONS

Role Summary

The Associate Manager, In-Stock Operations leads a team of In-Stock Specialists, translating individual execution into consistent team-wide performance. You own the team's output quality, capacity, and development - setting priorities, unblocking your team, and driving the projects that move inventory health metrics forward. You are accountable for your team's results, not just your own.

What You'll Do

• Manage a team of In-Stock Specialists (I, II, and Senior) - setting goals, assigning work, and monitoring performance against SLAs and inventory health metrics (DIO, in-stock rate).

• Own hiring, onboarding, performance reviews, coaching, and career development for direct reports.

• Run team rituals (1:1s, stand-ups, retros) and maintain a clear view of team capacity, workload distribution, and coverage.

• Lead cross-functional projects end-to-end (e.g., WBR, new brand onboarding, expiration-date programme) - defining scope, timelines, and success metrics, and coordinating across brand management, the US team, and leadership.

• Identify and prioritize automation and process-improvement opportunities across the team, and hold owners accountable for shipping them.

• Own and present WBR-level reporting and inventory health metrics to leadership, translating data into a clear narrative and action plan.

• Serve as the escalation point for complex vendor, catalogue, or marketplace issues that require cross-team coordination or leadership visibility.

• Partner with brand management and marketplace leads to align on inventory strategy and proactively manage risk.

• Build and maintain team documentation, training materials, and onboarding processes so the team scales without you as a bottleneck.