Associate IT Support Specialist - Beyond Finance

About Beyond Finance

Beyond Finance is a next generation financial services company. Our goal is to provide financial peace of mind to our clients by giving them simple and transparent financial products that are customized to their individual circumstances.

We are in constant pursuit of “disruptors” that will help us get to the next level. Our workforce includes celebrated, diverse talents working towards the common objective of developing something transformational for the debt relief industry.

Our team spirit and culture are what set us apart as a company. We love what we do, and we have fun doing it.

About the Role

We are seeking an Associate IT Support Specialist able to contribute towards Beyond Finance’s ambitious growth. This is an in-office position, five days a week. You will be hands-on, focused on minimizing end-user downtime, optimizing production uptime and improving user experience.

What You'll Do

The Associate IT Support Specialist will help with the following:

Onsite Success & Hardware Ownership:

• Office Tech: Installation and maintenance of office networking, conferencing equipment, AV equipment and workstations ensuring all equipment are mission-ready.
• Onboarding Experiences: Ensure best-in-class tech experiences for new hires during training sessions. Including device setup, first-time logins, and equipment distribution.
• IT Representative: You will be end-user facing and provide white-glove level of support with a  responsive, communicative and professional attitude. 
• Inventory Management: Maintain a meticulous inventory of all tech equipment and ensure we are properly stocked with necessary devices and peripherals.

Troubleshooting & System Administration:

• Endpoint Management & Imaging: Assist with the deployment of software and security patches on Mac and Windows machines. Effectively deduce down-time with remote imaging tools. 
• Troubleshooting: Identify and resolve OS, software and hardware issues for Windows and MacOS. 
• Identity and Access: Manage and troubleshoot SSO issues relying on your experience with SAML and SCIM.

Projects & Automations:

• Scalable Remediations: Learn to identify and resolve endpoint/networking issues at scale by using DEX platforms and scripts. You will be encouraged and mentored to properly develop scripts using bash and powershell.
• Refine Processes: Help identify manual processes which can be automated using our existing platforms/toolset.
• Project Development: Contribute action plans for approval. You will be encouraged to be a driver and suggest paths forward. 
• Documentation: Maintain the “Source of Truth” by creating/updating clear, concise knowledge base articles for both end-users and the internal IT team.

Incidents & Escalations:

• Assist: Monitor escalation channels and queues to provide T1/T2 support channels.
• Mentor: Share best practices and troubleshooting knowledge with T1/T2 peers.
• Escalate: Identify issue trends and bugs to IT Engineering and Security teams.
• IT Apprenticeship: Assist IT Engineers with investigations and incidents involving Google Workspace, Slack, Zoom and AD/MDM.

What We Look For

• 3 years of experience in IT support. You know how to quickly resolve issues with Windows/Mac hardware as well as networking issues.
• You have worked with some of the following, Call Center Software, SSO, MDM, Powershell, Bash, Google Workspace, Azure, OS Imaging, Windows, MacOS.
• You enjoy the challenge of solving a new problem and will take pride in understanding its cause and how to prevent it.
• You have experimented with (or are highly motivated to learn) scripting languages like Python, Bash, or PowerShell.
• You take the time to break-down complex technical issues and will provide guidance when appropriate to reduce future issues.
• You don’t wait for a task list; you see a messy server rack or an outdated manual and work with a sense of urgency.