Associate Customer Success Manager | Central Eastern Europe & Baltics - Deel

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800  million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

As an Associate Customer Success Manager at Deel you will:

• Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function.

• Build deep relationships and strategically navigate clients through their experience journey

• Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs

• Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions

• Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn

• Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager

• Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow

• Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

• Be passionate about the Deel’s mission and the future of work, and always eager to understand our new products and features

You will be successful if:

• 1-2+ years of experience within Customer Success or Account Management, handling challenging and complex customers or accounts

• Can demonstrate ownership, accountability and a willingness to go above and beyond.

• You are a strong communicator and can manage and diffuse escalated and challenging situations quickly

• You speak, read and write in English fluently.

• You are based within the EMEA timezone

Bonus Experience:

• You have worked in a diverse and global high growth start-up or scale up environment

• You are willing to join and progress from the ground up, you are not afraid of challenges and pace and you want to learn and develop quickly

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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