Associate Clinic Manager - Silver Lake, Los Angeles, CA - Onsite - Tia

Title: Associate Clinic Manager

Manager: Clinic Manager/Market Operations Regional Manager

Compensation: $34 to $36/HR

Location: Tia Silver Lake Clinic

Role Summary: 

As the Tia Associate Clinic Manager, you will directly own operational policies and procedures, financials & performance, and patient & staff experience for a Tia clinic. You will work closely with clinical leadership and partner with your Clinic Manager/Market Operations Regional Manager to ensure your clinic hits overall performance targets (patient experience, utilization, care margin, quality). You will directly manage all administrative staff. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader.  The primary objective is to ensure smooth coordination between patients, providers, and support staff while upholding industry regulations and best practices. This is an in-person role and the expectation is that you will be on-site at the clinic you manage.

Responsibilities:

Building, Managing, and Engaging Teams

• Manage clinic support staff - Front Desk Associates, Medical Assistants, Phlebotomists, Lead Clinical Assistants (if applicable)
• Support in performance management and development of clinic teams, in partnership with HRBP (HR Business Partner) and Clinic Manager/Market Operations Regional Manager
• Hold 1:1s with team members, providing support, giving feedback, developing and maintaining rapport 
• Lead hiring and onboarding of clinic staff
• Cultivate positive clinic culture through team engagement practices

Clinical & Operational Excellence

• Own provider & support staff schedules for your clinic
• Provide robust oversight of clinical workflows, ensuring Tia is providing compliant & high quality care and clinic is operating efficiently
• Collaborate with Clinic Manager/Market Operations Regional Manager to manage clinic costs to budget
• Ensure clinic meets Tia Space & Care Standards
• Jump in to cover MA / FDA staff, where needed (up to 40%)

Patient Experience & Hospitality

• Partner with clinical leadership to ensure adequate appointment access at the clinic (appointment types and total availability)
• Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
• Ensure patient & staff safety & quality of care through incident reporting and access plans
• Effectively respond to patient experience or quality escalations
• Support marketing team with community & clinic events

Abilities / Skills: 

• Has experience and excitement in building teams
• Strong verbal and written communication skills
• Highly organized with ability to prioritize and reprioritize 
• Ability to interpret & act on performance metrics
• Ability to roll up sleeves and dive deep into the clinic workflows, understanding the job of your team so well that you could perform the duties yourself
• Customer service skills; Ability to connect with others, exudes empathy and compassion 
• Must thrive in a start-up environment, be comfortable with change & ambiguity, and effective at change management for your team 
• Proficiency in MS/Google Suite

Other requirements/qualifications:

• Must be able to work flexible/non-traditional hours including occasional weekends and some holidays (on-call for emergencies)
• Onsite role – expected to work in clinic
• At least 2 years of management experience (multi-site experience is a plus)
• Associate’s degree; Bachelor’s degree in healthcare administration or a related field preferred
• Medical Assistant or experience managing clinical support roles

Other important details:

• You’re willing to work morning, nights & weekends, if needed
• You’re authorized to work in the US
• Tia is an equal opportunity employer.