Associate Client Relations - Health San Jose - Edge

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global HR solution that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions.

By making hiring globally as simple as hiring locally, we provide businesses with access to a wider talent pool and help them accelerate their hiring process.

Spread across 4 continents, we’re a global team disrupting the norms of how people can work together.

Job Description:

For this role, you will be matched with a dental or medical practice in the United States. Your job duties will vary based on your client's specific needs but generally consist of work that helps ensure your client’s practice runs smoothly and efficiently. Your work will directly contribute to the overall success of your client’s practice and enable their patients to have an exceptional experience.

Specific responsibilities typically include the following: 

Scheduling Coordination 

• Answer all incoming calls at the clinic with a friendly demeanor. 
• Conduct outbound calls to follow up with patients.
• Respond promptly to patient communications via email, phone, and texting platforms.
• Maintain and schedule patient appointments.

Insurance Coordination 

• Gather patient insurance information in case of changes or missing files.
• Verify patient eligibility. 
• Complete full breakdowns for each patient.
• Gather the history of each family member of a patient.
• Input insurance information into EMR software.
  
  

What we are looking for:

• Customer service experience
• Ability to organize, prioritize, and self-manage your workload
• Ability to work in a team environment, with a positive attitude and willingness to help others
• Ability to thrive in a team environment 
• Ability to take feedback as an opportunity for growth
• Eager to learn
• Willingness to grow
• Able to work under pressure and time constraints
• Strong computer skills and the ability to learn new programs
• Bachelor’s degree (4 years) is required. 
• Problem-solving skills
• Medical/healthcare background is required
• Basic IT knowledge (Zoom, Google Workspace, MS Office)
  
  

Edge is a privately owned global company with a promote-from-within culture for talent development. Our #1 Value is based on the Edge Way, a passionate client/team member experience, and we pride ourselves on over-delivering. 

Edge is proud to be an equal-opportunity employer committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.

#theEdgeWay

Job Type: Full-time - Subject to change based on Eastern/Central/ Pacific US Time Zone 

Salary:   ₡ 600,000 /month + benefits

*Please upload a CV that is in English. 

Requirement - 100 mbps fiber connection (or Entel 4G portable internet as a BACKUP)