- Job title
- AI Deployment Strategist
- Job location
- San Francisco, CA, US
- Job description
- # **AI Deployment Strategist**
At [Domu.ai](http://Domu.ai), we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US.
**The role**
As an AI Deployment Strategist Lead you'll.....
* Own Domu's client relationships from the moment a client goes live: be the single point of accountability for every enterprise account, holding Domu accountable to results and the client accountable to the plan.
* Run a portfolio of 4–6 enterprise accounts simultaneously and hit net dollar retention above 110%, through proactive upsells framed in client ROI, not reactive relationship maintenance.
* Spot expansion signals early, build the business case, and close expansion revenue without needing the founders in the room.
* Be the connective tissue between product and clients: translate client pain into structured, prioritized product feedback with commercial weight, and translate what product builds into commercial opportunities.
* Hold conversations at the VP and C-suite level. Every interaction has an agenda, documented decisions, and clear next steps.
* Build the systems, templates, trackers, escalation flows that make this role repeatable as we scale. Every account is documented, templated, and handoff-ready.
**Why Domu**
* Real traction. Post $XXM in revenue, Fortune 500 customers, 12x YoY growth last year
* AI First company with $1M+ revenue per employee.
* Early enough to shape the product, the team, and the culture, and become a key Leader in the company, you will work hand by hand with the founders.
**How we work**
* We care about doing great work, and we are very intentional about what we put into our customer hands
* Ownership here is real. You won't be handed tasks from a backlog. You'll see what needs to happen and do it. That's how a small team ships to Fortune 500 customers.
* We hire people whose judgment we trust, then get out of their way.
**What You Bring**
* Structured thinking, client-facing pressure, and the ability to synthesize complex situations quickly.
* Operational experience working with BPOs and/or Collections and Comfortable Managing Key Stakeholders Relations
* Comfortable with data and tech: you can read a dashboard, ask the right questions of a dataset, know how to query, understand the basics of engineering, and translate numbers and complex situations into a clear client narrative.
* Strong commercial instincts: you spot expansion opportunities before the client asks, frame upsells in terms of the client's own ROI, and have closed or influenced revenue before even informally.
* Technical credibility without being technical: you understand enough about voice agents, campaign configuration, SIP infrastructure, and data pipelines to diagnose what's happening, set accurate expectations, and know when the bottleneck is engineering vs. ops.
* High bar for quality and detail, our clients are banks and fintechs.
* High agency, high accountability
**Extras We'd Be Excited About**
* Portuguese fluency for Brazilian market clients.
* Experience in fintech, debt collection, financial services, or regulated industries.
* Demonstrated involvement in scope expansions, renewals, or upsells in a previous role.
* Built and launched something a side project, an internal tool, or a product at a previous job. Curiosity, ownership, and enough technical grounding to be credible with clients without needing hand-holding.
* Knowledge of voice AI or conversational AI platforms in production.
* You've been through the early stages of a startup before and you want that feeling again.
**What We Offer**
* Healthcare
* Weekly stipend for food and transportation
* Gym membership
* Equipment budget
* Whatever tools you need
**About the Interview Process**
1. Intro call with Adriana (Chief of Staff)
2. Business case and technical challenge with Alejandra or Camila
3. Interview with Nick (CEO) and Cami (Co-Founder/Product)
4. Paid trial
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