Manage a portfolio of mid-market accounts, establishing strong relationships and hitting retention goals

Run demos of TeamSnap platforms to show the value of new products or add-ons

Use account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating results

Drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them

Manage your upsell pipeline to hit renewal and expansion targets across your portfolio

Follow up on marketing-driven campaigns, turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunities

Serve as the "Voice of the Customer" internally, escalating product feedback to ensure proper product prioritization

Motivated — you get excited about exceeding retention and growth goals

Strong business acumen — you understand our customers' goals and operations and how TeamSnap adds value

A great listener — you can absorb a lot of customer feedback, and know how to turn it into action

Resourceful — you take initiative but also ask for guidance when needed

Customer focused — you have compassion and care for the customer experience

Collaborative — you believe in "we" before "I" and love to celebrate wins together

1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment

A proven track record of hitting retention and expansion targets

Experience managing complex, high-value accounts where relationship depth matters more than volume

Ability to travel occasionally, including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits

Sports industry experience (preferred)