Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Thomas, a Xometry company, is the premier advertising platform and digital marketing partner for industrial businesses. With an audience of over 1.4 million highly qualified procurement professionals and engineers on Thomasnet.com, we connect manufacturers and suppliers with the decision-makers they need to reach. Our comprehensive suite of solutions is tailored to help industrial companies drive growth by attracting, converting, and retaining valuable customers.
The SMB Account Executive is responsible for nurturing and expanding a portfolio of small to medium-sized business advertiser accounts. This position demands a strong grasp of digital marketing, a knack for building client relationships, and a focus on driving revenue growth. The ideal candidate is a dynamic and goal-driven professional with outstanding communication and interpersonal abilities.
Responsibilities:
- Customer Retention:
- Retain a large book of business by successfully renewing expiring contracts.
- Analyze client performance data to demonstrate value and identify areas for improvement.
- Proactively identify at-risk accounts and develop strategic plans to educate and recommend improved solutions to customers.
- Identify accounts showing low platform or program engagement; execute proactive outreach (calls, emails, account reviews) to re-engage these customers before they reach a churn decision point.
- Build and maintain strong, long-term relationships with clients through regular communication and proactive engagement, including persistent outreach to historically unresponsive or disengaged accounts to drive program participation.
- Revenue Generation:
- Identify and proactively pitch upsell opportunities (e.g., new products, services, increased spend) to existing clients.
- Partner closely with Solutions Engineers to develop and present compelling proposals.
- Collaborate with cross-functional teams (e.g., product, marketing, operations) to ensure client satisfaction and successful campaign delivery.
Qualifications:
- Bachelor's degree in Marketing, Business, or a related field.
- 1-2 years of experience in digital marketing or account management; sales experience a plus.
- Excellent analytical and problem-solving skills.
- Strong communication, presentation, and interpersonal skills.
- Ability to work independently and as part of a team.
- Proactive, results-oriented, and highly motivated.
Please submit your resume in English.
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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
