Account Manager - Life Sciences (London) - PatSnap

Job Title: Account Manager - Life Sciences (London)
Job Location: London
Job Listing URL: https://jobs.lever.co/patsnap/857a9e3c-8365-4fc5-8b58-ca3c29ce1a75
Job Description: Account Manager - Life Sciences

Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

Role Summary:

As an Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the life sciences vertical. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion. You’ll collaborate with some of the world’s leading innovators ensuring they derive maximum value from Patsnap’s solutions while achieving your retention and growth targets. If you thrive in a fast-paced, dynamic environment, are customer-obsessed, and have a passion for innovation and life sciences, this role is your opportunity to make an impact!

This is a hybrid position in our London, UK office with the expectation to work from the office on Wednesdays. You are welcome to work out of the office more often if you wish!
What You'll be Doing:
Key point of contact for an account pack consisting of our customers, working towards a net renewal and expansion target (80% renewal, 20% expansion)
Build and maintain strong relationships with some of the world’s greatest innovators
Identify and grow opportunities within your account pack
Negotiate commercial agreements, conduct customer Kick-off’s and Quarterly Business Reviews
Prioritize tasks while effectively managing internal and external stakeholders
Consistently deliver rolling 90-day forecasts
Keep up to date with all major product updates and articulate their value to our clients
Clearly communicate progress of initiatives to internal and external stakeholders
Ability to show aptitude for using these things: Outreach, Salesforce, Pendo, Gong, LinkedIn Sales Navigator and other tools within the Patsnap tech stack
Use internal and external resources to master Account Management concepts in SaaS and become a Patsnap subject matter expert
About You:
2+ years of experience in a B2B sales or client facing roles
Leads by example and exemplifies Patsnap’s iLOGIC values
Self-starter with a desire to learn and grow quickly
Curious, adaptable and thrive working in an innovative and fast-paced environment
Foundational understanding of Sales Methodologies
Foundational understanding Customer Success in SaaS
Comfortable presenting to both end users and decision-makers
A team player when it comes to internal collaboration
Education or sales experience in life sciences industry highly beneficial
What You'll Love:
25 days annual leave allowance + bank holidays (Additional time off based on service up to a maximum of 5 extra days)
2 company paid volunteering days
Eyecare voucher scheme
Private healthcare with Axa Healthcare
Private pension with Scottish Widows
Parental leave policies
Perkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can.
WFH stipend
Cycle To Work scheme
Life Assurance
Payroll giving
Our Values:
Integrity: We hold each other accountable for our actions.
Leadership: We lead by example and inspire each other to reach for new heights.
Openness: We are open and honest and share our ideas with care and consideration.
Growth: We are lifelong learners who aspire to improve each day.
Innovation: We seek out new ways to solve problems.
Customer: Our customer is at the center of everything we do. Their success is our success.