SECTION I · THE BRIEF
Brief #52727Updated 07 JUL 2026SCOTTSDALE, AZLeverKHOSLA VENTURES
Employbl Company Profile

Account Manager

Lessen is an online platform for managing properties and maintenance services.

Location
Scottsdale, AZ
Company size
Posted
4d ago
Via
Lever
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Account Manager - Lessen

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Job Title
Account Manager
Job Location
Scottsdale, AZ
Job Description
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Account Manager role plays a pivotal role in guiding our strategic vision. Tasked with uncovering growth opportunities, managing client concerns, and leading strategic initiatives, the Account Manager is a key contributor to the Operations teams.
What You'll Do:
  • Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.

  • Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.

  • Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.

  • Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.

  • Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.

  • Document client interactions, sales endeavors, and growth metrics to inform strategic direction.

  • Achieve or exceed targets related to account growth and upsell according to plan.

  • Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.

  • Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.

  • Proactively monitor and report client KPI and success metrics

  • Other duties as assigned.

What You'll Need:

Professional Skills

  • Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.

  • Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.

  • Financial analysis capabilities to make informed decisions based on financial data and profit margins.

  • Conflict resolution expertise to address and resolve potential disputes effectively.

  • Technical proficiency or awareness of the tools and techniques used in multifamily renovations.

  • Time management skills ensuring efficient handling of multiple accounts and projects.

  • Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.

Role Specific Skills

  • Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.

  • Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.

  • Financial analysis capabilities to make informed decisions based on financial data and profit margins.

  • Conflict resolution expertise to address and resolve potential disputes effectively.

  • Technical proficiency or awareness of the tools and techniques used in multifamily renovations.

  • Time management skills ensuring efficient handling of multiple accounts and projects.

  • Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.

Minimum Qualifications

  • A minimum of 5 years in roles related to account management or sales

  • Additional considerations made for experience focusing on property management

Other Relevant Qualifications

  • Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands.

  • Strong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations.

  • Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.

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Lessen Headquarters Location

Scottsdale, AZ

View company profile

Lessen Founded Year

2019

Lessen Total Amount Raised

$735,000,000

Lessen Funding Rounds

View funding details
  • Series Unknown

    $500M

  • Series Unknown

    $500M

  • Series B

    $30M

  • Series B

    $30M

  • Series B

    $170M

  • Series B

    $170M

  • Series A

    $35M

  • Series A

    $35M