As an Account Manager, Brands at Sensor Tower, you’ll play a key role in managing the renewal process of our customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience. As an early hire in this role, you’ll also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency.
Base Salary: $100,000 - $110,000
On top of the base salary, this role also includes a variable component with uncapped commission.
What the Account Manager will do:
Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.Oversee all assigned contract renewals to ensure timely and accurate executionAccelerate the contract renewal process, mitigate identified risk, and ensure customer satisfactionOwn contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signatureWork with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as neededPartner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiencyIdentify opportunities to expand Sensor Towers footprint within an account as part of the renewal processEstablish and maintain effective, cooperative working relationships with customers, largely via email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc.Have annual/bi-annual calls with customers to secure the budget for upcoming renewal.
Experience we are looking for:
Previous experience in a Support, Services, Customer Success, or Renewals Management roleIntellectually curious self-starter with a knack for problem-solvingAbility to work in collaboration with Support functions to facilitate timely responses to queries or discrepancies. Familiarity with contracts, terms of service, and legal issuesClear and effective communicator, adept at both written and verbal communication with customers and internal stakeholdersOrganizational skills and attention to detailExperience with Salesforce (particularly working with the ‘opportunity’ object)Assess areas of opportunity to more effectively automate key components of the renewal processes to improve operational efficiencyBonus: Previous B2B SaaS and/or enterprise software experience
