Scout Labs

San Francisco, CA

Scout Labs is a powerful, web-based application that finds signals in the noise of social media to help teams build better products and stronger customer relationships. Scout Labs is a product company, not an agency. We provide cutting-edge technology and a collaborative platform for companies and their agents to listen to customers and engage with them out across the Internet. With Scout Labs, our users: * Know when to tune in and what’s most important to pay attention to * Hear what customers love and hate about brands * Reach out to influential customers to build relationships * Engage in proactive customer service * Let the voice of the customer inspire new product and marketing ideas Scout Labs has grown significantly since it was founded in 2006. With offices in San Francisco and users all over the world, the company currently employs over 20 professionals. Our CEO and product team guide the application with insight from the world of marketing, brand management and product management, but the majority of Scout Labs employees are senior engineers with expertise in search technology, high-performance systems, natural language processing, machine learning, web crawling and data visualization.