Technical Support Engineer

Saviynt, Inc. develops security software. The Company offers cloud security, identity governance, and administration solutions. Saviynt enables enterprises to secure applications, data, and infrastructure in a single…

Location: Bengaluru
Company size: 200–1,000
Posted: 1mo ago
Via: Lever

Section II — RestrictedMembers only

Comp band & equity package
Seniority & experience requirements
Interview process & rubric
Hiring manager & team context
Growth trajectory in this role
Offer & decision timeline

Start free trial Sign in

7-day free trial · $25/mo · cancel anytime

Technical Support Engineer - Saviynt

View Company Profile

Job Title: Technical Support Engineer
Job Location: Bengaluru
Job Listing URL: https://jobs.lever.co/saviynt/93eabf01-25e3-452a-97b6-686274f600c1
Job Description: Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
WHAT YOU WILL BE DOING
Customer Communication

Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.

Drive Customer Satisfaction through timely & quality communication.

Troubleshooting Skills

Troubleshooting of customer reported incidents and system alerts.

Identify, debug and troubleshoot break fix issues and take it to a resolution.

Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.

Respond and resolve issues within agreed service levels.

Collaboration & Knowledge Sharing

Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.

Domain

Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.

KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity
WHAT YOU BRING
Minimum 3 years’ experience in implementing various IGA solutions

Strong Domain knowledge in Identity and Access Management (IAM)

Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM

Knowledge and experience in invoking REST/SOAP web services using tools such as Postman

Database: Extensive experience in database operations & SQL

Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)

Basic knowledge of operating systems such as Linux, Unix & windows

Prior experience integrating with any SSO providers

Experience working with global Customers and strong customer focus

Excellent written and verbal communication skills

Keywords: Cloud, Java, Scripting, Linux, SQL