About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
We’re looking for a relationship-driven Account Executive to join our Customer Success team, focused on managing and expanding our existing customer relationships. You’ll work closely with Customer Success Managers (CSMs) to drive renewals, upsell, and cross-sell opportunities by deeply understanding each customer's business, aligning on their goals, and demonstrating how our platform helps them achieve measurable success.
This is not your typical hunter AE role—your focus will be on long-term value, customer partnership, and collaborative growth.
Responsibilities
Own the commercial relationship for a book of existing customers.
Drive expansion opportunities by identifying upsell and cross-sell needs.
Lead and manage the renewal process, including pricing discussions and contract negotiations, for those customers going out to RFP/RFI for renewal.
Partner with Customer Success Managers to align on strategic account plans and customer objectives.
Understand customer business models, usage trends, and product adoption to inform growth strategies.
Maintain accurate forecasts and updates in Salesforce or CRM.
Collaborate cross-functionally with Product, Marketing, and Support teams.
Qualifications
12+ years of experience in account executive, customer success, or renewal-focused sales roles.
Proven ability to meet or exceed expansion and renewal targets.
Excellent communication and stakeholder management skills.
High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically.
Strong analytical mindset; ability to leverage customer data and product usage insights.
Comfortable with contract terms and commercial discussions.
CRM proficiency (Salesforce, Gainsight, or equivalent).
Preferred Qualifications
Experience in B2B healthcare companies
Experience working in a CS-led or post-sale sales model.
Understanding of the healthcare landscape and customer pain points.
What Success Looks Like
95%+ renewal rate on owned accounts
Measurable expansion revenue from upsell/cross-sell activity
Consistently positive feedback from CSM and cross-functional partners
Deep account mapping and commercial forecasting accuracy
