Please submit your CV in English

You must have eligibility to work in France without the need for sponsorship

Job Summary 

As a Solution Implementation Consultant, you will be a key advisor and delivery expert for our clients, guiding them through the deployment, configuration, and ongoing evolution of the CoreView platform and associated Microsoft 365 environments. Your mission: ensure clients quickly achieve success and value realization, both through structured implementation projects and dynamic professional services requests.

In this role, you’ll blend strong technical skills on M365 and cloud administration with client-facing consulting excellence. You’ll lead customers through onboarding, tailored solution design, automation initiatives, and proactive optimization. You will act as the technical voice of the customer internally—focusing on removing friction, accelerating outcomes, and building trusted partnerships.

You will also be expected to progressively become a Subject Matter Expert (SME) on CoreView solutions and Microsoft 365, providing deep insights and thought leadership both internally and with clients.

• Technical Skillset: Strong knowledge of Microsoft 365 (including Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive), SaaS/cloud operations, automation/orchestration tools, and security best practices.
• Implementation Experience: Demonstrated experience delivering technical projects or professional services in a SaaS or IT consulting role. Experience with M365 tenant migrations, hybrid/cloud adoption, or large-scale IT transformations is highly valued.
• Consultative Approach: Proven ability to capture business requirements, translate them into technical solutions, and educate customers at multiple levels—from IT admins to executives.
• Project & Task Management: Aptitude for running multiple projects, prioritizing concurrent client demands, and maintaining detailed project documentation (SOWs, delivery plans, runbooks, reports, etc.).
• Problem Solving: Strong analysis skills; able to diagnose issues, identify technical gaps, and design effective workarounds in fast-paced environments.
• Teamwork: Comfortable collaborating across internal teams—working closely with product, support, engineering, and account management. Willing to share knowledge and continuously improve.
• Communication: Excellent written and spoken English/French. Ability to explain technical concepts clearly and constructively to non-technical users.
• Experience delivering on-demand or packaged professional services (such as tenant assessments, security posture reviews, policy automation, etc.), administering Microsoft 365 hybrid environments or complex customer deployments.

Extra Credit

• Certifications: Microsoft certifications (e.g., MS-100/101, AZ-104, MS-500, etc.) or experience with ISO/SOC-compliant environments a plus.
• Education & Experience: Bachelor’s degree in Computer Science, Engineering, IT or proven equivalent experience.
• Knowledge of automation, orchestration, disaster recovery, and business continuity strategies.
• Knowledge of scripting (PowerShell, KQL, etc.), workflow automation, custom reporting/dashboarding and proficiency with APIs in M365 contexts.
• Familiarity with large-scale migration, change management, or digital transformation projects.

• Implementation Project Delivery: Lead clients through the onboarding, configuration, and rollout of CoreView (and satellite M365 environments). Own project execution (remotely and/or onsite), ensuring clear milestones, documentation, and mutual accountability.
• Professional Services Execution: Deliver ad hoc and packaged professional services (e.g., policy setup, governance automation, reporting customization, security reviews, delegations, and optimization workshops) as scoped by client needs or internal recommendations.
• Solution Design: Translate complex business requirements into robust technical solutions leveraging the CoreView platform and best practices for Microsoft 365. Guide clients on technical architecture, integrations, and preferred operating models.
• Training & Enablement: Provide hands-on training, classroom webinar, documentation, and best-practice know-how to empower clients’ IT teams and administrators.
• Project & Task Management: Develop and maintain detailed Statements of Work (SOWs), implementation plans, and delivery documentation. Track client requests, work deliverables, and completion timelines in our delivery and CRM systems.
• Customer Engagement: Establish a trusted advisor relationship with client technical stakeholders. Proactively communicate updates, listen for feedback, and adapt project plans for evolving needs.
• Issue Resolution & Escalation: Take primary responsibility for diagnosing and resolving technical blockers; escalate issues to product/support engineering as needed, ensuring a seamless client experience.
• Continuous Improvement: Gather feedback from the field (clients and partners) and relay actionable insights for service/product improvement. Share learnings across the team to enhance playbooks and delivery standards.

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