Service Manager

Sila is the leading money API for fintech and crypto. Using our developer-friendly sandbox, bank agency, and embedded compliance, our fintech and crypto customers have gone from MSA signing to live in production with…

Location: Norwalk, CT
Company size: 20–100
Posted: 3w ago
Via: Lever

Section II — RestrictedMembers only

Comp band & equity package
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Service Manager - Sila

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Job Title: Service Manager
Job Location: Norwalk, CT
Job Listing URL: https://jobs.lever.co/sila/8fd46be5-64a1-4ad5-8a4c-293a517db615
Job Description: Service Manager

Operations & Customer Experience HVAC | Plumbing | Electrical

Role Overview

The Service Manager is the operational heartbeat of our service departments. This role goes beyond traditional field oversight — it’s the connective tissue between the customer experience, the scheduling board, the technician team, and the financial close process. Equal parts coach, dispatcher, communicator, and administrator, the Service Manager ensures that every job gets on the board, every customer gets a great experience, and every dollar gets captured.

This role owns both the people side (coaching, performance, team development) and the operational side (scheduling, AR, job batching, commissions) — making it one of the most impactful positions in the branch.

Compensation: $90,000-$110,00 base + performance bonuses up to 15% of base