We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.
We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:
- Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
- Apply AI thoughtfully to improve efficiency, quality, and decision-making.
- Adapt as AI capabilities, tools, and best practices continue to evolve.
- Identify opportunities to incorporate AI and automation into workflows and processes.
- Use AI responsibly and in accordance with our AI Acceptable Use Policy.
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9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
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Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
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Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
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Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
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Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
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Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
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Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
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A collaborative approach and willingness to mentor, guide, and support other engineers.
We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.
Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
