At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us.
We're looking for a Senior Product Manager in the Chicagoland area to start and lead a new team that owns how we grow and manage the panels behind Recruit. Researchers come to Dscout to find the right participants, and some audiences are hard to reach. This team expands where those participants come from, and makes sure every recruit gets handled in the smartest way possible.
You'll own partner panel expansion, the addition of new recruit panels, and the smart router that decides what to do with a recruit based on its feasibility. You'll also own ongoing maintenance and new features for our existing panel partners. As we add panels, you'll lead the work to combine screener functionality, so researchers get one consistent experience across panels.
You bring the full PM toolkit—user research, roadmap and strategy, and cross-functional delivery. You pair it with real depth in marketplaces, partner integrations, and routing and matching systems, plus a hands-on feel for what LLMs can and can't do. You default to ownership: of the roadmap, of outcomes, and of the quality bar that decides whether a new panel or routing decision is ready to ship.
What you'll do
- Build and lead the roadmap and strategy for panel expansion, from problem discovery through delivery and iteration
- Evaluate and select new partner panels, weighing reach, cost, participant quality, and fit for hard-to-fill audiences
- Lead the combination of screener functionality across partners, so researchers get one consistent experience
- Define, ship, and evolve the smart router that decides how each recruit gets handled based on feasibility
- Own the evaluation approach for routing and panel quality: set metrics, measure fill rates and participant quality by source
- Own maintenance and new features for existing panel integrations
- Manage partner relationships and dependencies, including redirects and postbacks that sit outside our control
- Partner with the teams that own recruiting, matching, and Scout profiles, so panel and Scout supply work together
- Use LLMs directly to prototype ideas, and shape system behavior through prompting and context design
- Balance both sides of the marketplace, so changes that improve results for researchers stay fair and clear for participants
- Track the metrics that matter: niche recruit fill rate, time to fill, cost per complete, and participant quality across sources
- Partner with Design and Research on experiences that are usable and understandable, not just technically correct
What you bring
- [5–8] years of product management experience, including owning a roadmap end-to-end from strategy through shipped outcomes
- Experience owning marketplace, supply, or panel products—such as participant recruitment, ad networks, or two-sided platforms—and the tradeoffs between fill rate, cost, and quality
- Experience working with external partners or vendors, including integrations, contracts, and dependencies you don't fully control
- Comfort with routing, matching, or decisioning systems, and the logic that determines what happens to a request under different conditions
- Strong judgment in managing complexity, and in creating consistent experiences across many partners and systems
- Experience partnering with Engineering on architecture and integration tradeoffs as a peer
- A high-ownership mindset: you treat outcomes, not deliverables, as your responsibility
- The influence to align senior stakeholders, make hard calls with incomplete information, and coach other PMs
Nice to have
- Experience in participant recruitment, panel management, or market research
- Experience in B2B, ideally in a market adjacent to UX research, market research, or insights
- Comfort with fast prototypes that get real usage early and then harden into the product, rather than big-spec-first processes
If this role excites you but you're not sure you check every box, we'd still love to hear from you.
Of course, what's outlined above is an ideal set of expectations. Business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.
Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.
About Dscout
Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services.
We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.
It doesn't stop there. When you join the Dscout team, you will get:
- A strong and competitive compensation package with a built-in bonus and equity program.
- An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
- An education stipend to support your growth & development, and a remote work stipend.
- A company that is open and transparent with our team. You will know what is happening and why it matters.
Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.
When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.
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Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC.
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