The Opportunity
This isn’t just a Senior Product Designer role; you’ll craft intuitive, powerful workflows for real users in the field — from network deployment managers to technicians in low-connectivity environments. You’ll investigate user problems deeply, uncover actual needs, and translate them into elegant, efficient, and high-impact product experiences.
You’ll work closely with product, engineering, research, customer success, and industry experts to bring clarity to ambiguous problems and deliver designs that drive measurable improvements in usability, adoption, and customer satisfaction. If you thrive on empathetic discovery, intelligent problem framing, and beautifully implemented software design, this role will suit you well.
What You’ll Do
Uncover user needs through research and transform them into clear problem definitions and UX direction.
Create structured UX flows, wireframes, and high-fidelity mockups aligned with design-system standards.
Validate designs through user testing, feedback loops, and qualitative/quantitative insights.
Partner with product and engineering to ensure designs are accurately implemented and feasible.
Drive design clarity and quality with independent ownership, critical thinking, and strong communication.
The Skill Set:
UX Design & Problem Solving
Demonstrates deep curiosity and ability to uncover users’ true needs
Produces highly structured user flows, wireframes, and mockups
Understands the end-user’s operational context, limitations, and goals
Design workflows that eliminate friction and improve user clarity
Shows a thoughtful design process in portfolio work
Agency, Curiosity & Critical Thinking
Takes initiative and self-directs without close supervision
Investigates ambiguous problem spaces
Asks thoughtful questions that clarify needs, constraints, and success outcomes
Explores and uses modern design and AI tools
Owns outcomes, not just tasks
User Research
Conducts interviews, usability testing, and workflow analysis
Synthesises learnings and extracts actionable insights
Shares findings that influence product direction
Balances research depth with product velocity
Works comfortably in ambiguous, discovery-heavy contexts
UI Design & Visual Craft
Creates clean, consistent, visually clear interfaces
Pays strong attention to spacing, hierarchy, and detail
Works within and contributes to a shared design system
Demonstrates well-composed visual work in portfolio
Designs for clarity and intuitive comprehension
Design System Contribution
Utilizes existing components effectively
Contributes improvements and new patterns
Documents design intent and component guidelines
Advocates for consistency across UX surfaces
Supports design scalability and shared standards
Within 90 Days, You’ll:
Develop a strong understanding of Sitetracker users and workflows
Contribute UX and visual design artefacts to feature development
Participate in design reviews and implementation cycles
Build collaborative working relationships across product and engineering
Demonstrate independent problem exploration
Within 180 Days, You'll:
Lead design for mid-sized product features or verticals.
Conduct and share research insights with cross-functional teams
Proactively identify UX opportunities and improvements
Contribute patterns or components to the design system
Help improve the overall user experience through process insight
Within 365 Days, You'll:
Become the UX lead for a specific problem or product area
Deliver end-to-end design from research through delivery
Influence product direction based on user empathy and design reasoning
Improve user workflows through thoughtful design iterationPartner with PMs on strategic design decisions and problem shaping
