Senior Engagement Manager
Our Engagement team plays a pivotal and strategic role in our consultancy's operations to deliver great work, build long-term client relationships, and drive business results. This team creates the conditions for success by inventing new processes and systems, bringing operational rigor, and architecting relationships built on trust. They understand the unique needs and motivations of our clients and our internal teams and continuously identify ways to advocate for both, anticipating needs before they surface, solving problems before they become issues, and holding themselves to an uncompromising standard of quality in every detail, every deliverable, and every interaction.
Engagement Managers look at logistics as a design challenge. No one project is ever the same, so finding the right approach, process, and casting is an opportunity that requires a balance of EQ and IQ, as well as the discipline and work ethic to see it through with precision and care. They are involved through the entire lifecycle of a project, responsible for learning our client's business deeply, and helping the team and clients stay focused on how to best deliver new relevance in rapidly changing contexts. The best Engagement Managers are proactive by nature. They do not wait to be asked, they move with urgency, and they sweat the details that others might overlook because they know that great work lives and dies in the follow-through.
What you will do:
- Maintain impeccable attention to detail across all workstreams, from contract language and budget tracking to meeting notes and status reports, knowing that precision at every level protects the quality of the work and the trust of the client;
- Design schedules, scopes of work, and proposals for client engagements that uniquely serve business problems and set up intersectional teams for successful delivery;
- Manage projects end to end while serving as the day to day client interface on projects to clarify strategic requirements and manage expectations;
- Optimize and maintain systems and processes that support optimal ways of working for our clients, partners, and internal teams from project start to finish;
- Communicate often, clearly, and constructively with clients, project teams and company leadership, even amidst difficult situations;
- Continuously anticipate project challenges and the needs of cross-functional team members, and plan multiple steps ahead;
- Manage up and down across the team and know when to ask for help or support;
- Negotiate scopes, proposals, timelines, and budgets with internal and external stakeholders;
- Partner with discipline leads and Principal of Engagement to make casting recommendations for projects.
Qualifications:
- 4-6 years of experience managing large scale digital, product, service and/or innovation projects within in a digital production, project management or operations role, preferably in a consultancy, branding or corporate strategy company;
- Proficient oral and written communication skills;
- Strong attention to detail and highly organized;
- Comfortable working with collaboration tools and communication platforms (Slack, Google Suite, Figma, etc.);
- Must be willing to work from the office at least 2x per week on days of their choosing;
- Must be willing to travel at least 25%.
In New York City, the base salary for this position is $100-125K. Individual compensation varies based on job-related factors including years of relevant skills and experience, level of responsibility, and qualifications. This position reports into Associate Director, Engagement.
