Salesforce Revenue Operations Support - Crisp

Do you enjoy keeping complex systems organized and accurate?

Can you maintain clean data across Salesforce pipelines while supporting fast-moving internal teams?

Do you take pride in making sure opportunities, records, and processes stay structured and error-free?

Final question: When faced with a complex challenge, do you get excited, or run away?

At Crisp, we’re on a mission to help 10,000 law firms each grow their revenue by $10,000,000 over the next 10 years, creating a $10 billion impact in the legal industry. We operate with the intensity of a championship team, where every player is expected to bring their best, own their outcomes, and drive results.

English Mastery and Working Culture Notice: Native-sounding and command-of-spoken English (and, of course, written English, as this is a role involving writing) is imperative in this role to interact with your U.S. counterparts. Please don’t apply if you do not have this skillset. Additionally, having formerly worked with companies in the U.S. market, and having that cultural and fast-paced working style understanding will be critical, as well.

We’re hiring a Salesforce Revenue Operations Support team member to help power the operational engine behind our Renewals & Ascensions team, which manages opportunities across our existing client base.

This role exists to ensure that Salesforce opportunity data is entered, organized, and maintained with speed and precision, enabling our client-facing teams to focus on driving revenue while maintaining a clean, reliable pipeline.

This is a behind-the-scenes operational role that directly impacts revenue flow, forecasting visibility, and cross-team coordination.

If you enjoy structured work, operational precision, and supporting high-performing teams, you will thrive here.

** IMPORTANT: TO APPLY **

You will be evaluated and vetted based on your ability to follow instructions:

Follow this Willo link (recorded interview platform), and answer the few questions on there, first.Then reply to the ad, stating you’ve completed the Willo, and we will be in touch.

Who You Are:

• You are extremely detail-oriented and take pride in accurate data.
• You enjoy organizing systems and keeping information structured.
• You understand the importance of clean CRM data for revenue operations.
• You have experience working inside Salesforce and maintaining opportunity pipeline integrity.
• You are able to handle multiple incoming requests without losing track of details.
• You communicate clearly and professionally with cross-functional teams.
• You take ownership of operational processes and follow through consistently.
• You understand that operational accuracy directly impacts revenue teams.

What You’ll Do:

Salesforce Opportunity Management

• Enter and log new opportunities into Salesforce based on signals from client-facing teams.
• Ensure opportunities are created within defined SLAs.
• Maintain accurate opportunity records including classification, ownership, and stage progression.
• Ensure opportunities are categorized properly (renewals, upsells, ascensions).
• Update opportunity records as deals progress or close.
• Logging client calls and notes in Salesforce that the Director of Client Engagement conducts.

Pipeline Hygiene & Data Accuracy

• Maintain cleanliness, completeness, and accuracy across Salesforce opportunity records.
• Audit pipeline data regularly to prevent missing information or errors.
• Ensure Salesforce remains a reliable source of truth for revenue forecasting.
• Flag inconsistencies or missing information that could impact reporting or deal progression.

Cross-Team Operational Support

• Work closely with internal teams including Client Success Managers, Coaches, Trainers, and Revenue Operations leadership.
• Support the Renewals & Ascensions team by preparing opportunities for internal review and assignment.
• Consolidate and organize incoming opportunity information from multiple internal sources.
• Coordinate with team members to ensure information is accurate before opportunities are entered.

Operational Coordination & Documentation

• Develop client-preparation call briefs for the Director of Client Engagement, giving a fully fleshed out outline of program utilization and what opportunities are possible/pending to discuss.
• Assist with internal coordination related to opportunity flow and pipeline updates.
• Maintain documentation and structured tracking of opportunity data.
• Support data reporting requests and internal pipeline visibility needs.
• Ensure operational processes are followed consistently across teams.

Our Requirements Are Pretty Straightforward. To Qualify You Must:

• 2–4 years of experience supporting sales operations or revenue operations
• Experience supporting revenue or sales teams
• Strong hands-on experience with Salesforce
• Experience and capability with google sheets formulas, tables, v-look ups, pivot tables, array formulas, index matching, and so on
• Experience in ClickUp or similar project management software
• Strong written English communication skills
• High comfort working inside all Google Suite tools and Slack
• Ability to work U.S. business hours consistently
• Excellent attention to detail and data accuracy
• Ability to manage multiple incoming tasks and maintain organization
• Strong follow-through and accountability for operational work
• Bonus:
• Salesforce Administrator certification
• Experience working with opportunity pipelines and deal tracking
• Coding experience in Python, SQL, etc.

In Return, Here’s Our Promise to You:

At Crisp, we don’t just hire people, we build A-players.

• High-impact work. Your operational accuracy directly supports millions in client revenue.
• Clear expectations. You will know exactly what success looks like in this role.
• Fast-paced environment. Work moves quickly and decisively.
• Performance-based growth opportunities. Strong operators grow quickly here.
• A culture of accountability, ownership, and continuous improvement.

Why Our Work Matters:

Lawyers go to law school to learn how to practice law, but law school doesn’t teach them how to run a business. In a world where the best cases often go to the best marketers, not necessarily the best lawyers, legal expertise alone isn’t enough. That’s where Crisp comes in.

We partner with committed, growth-minded law firms that care deeply about their teams, clients, and communities. Often, it’s a David vs. Goliath scenario, where the most dedicated attorneys lack the resources of their larger competitors.

Our mission is to level the playing field, equipping these firms with the tools, strategies, and support they need to stand out and win.

We empower law firms to not only grow their businesses but also make a bigger impact — delivering better outcomes and driving positive change.

At Crisp, we’re here to ensure that the best law firms, no matter their size, have a fighting chance to lead, serve, and transform their communities.

By empowering our law firm clients to succeed, we’re not just building stronger businesses; we’re creating a ripple effect of positive change that impacts lives, families, and communities across the country.

About Crisp:

Crisp is an incredibly fast-moving, high-growth company (1470%+ growth in 3 years) with a laser focus on delivering the absolute best legal marketing and business coaching services on the market today.

Check out what we are about here: www.crisp.co/careers 

We’re all about working hard and staying humble. In the spirit of humble bragging, here are some of our awards and accolades:

• Crisp Founder and CEO Michael Mogill named EY Entrepreneur Of The Year® 2023
• Named to Inc. 5000 List of Fastest-Growing Private Companies for 7-Years (2024, 2022, 2021, 2020, 2019, 2018, 2017)
• Atlanta’s fastest-growing companies 9 years in a row (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016)
• Recognized as Atlanta’s Best Places to Work
• Creators and annual hosts of the Crisp Game Changers Summit, the largest and most ambitious law firm growth conference on Earth 
• Published the legal industry’s best-selling marketing book 
• Host of the most listened-to podcast in the legal industry 
• Featured in Forbes, The Wall Street Journal, TechCrunch, Yahoo, and The Huffington Post

Why You Should Work Here:

• You will become part of an incredibly crafted and unified company culture with an attentive CEO and teammates who are truly dedicated to success.
• You will work with people from all departments who are happy to help and teach as you work towards growth.
• You will experience working for a company that is truly leading the industry and constantly innovating. Complacency is not part of our vocabulary.
• You will be in an environment that is always ready to tackle a new initiative and put creative ideas into action.
• You will grow personally and professionally. Every measure is taken to ensure our team members thrive.

If you’re looking for a job that’s boring and easy, you won’t find that here. We put 110% into everything we do. Greatness is achieved through hard work, discipline, and sacrifice, and we’re determined to be great. 

We’re not crazy; we just believe in what we do.