Residential Journeyman Electrician
At TriState Home Services, we know that long-term relationships aren’t built overnight, which is why the cornerstones of our business are quality and integrity. As recognized leaders for all things HVAC, Plumbing, and Electrical throughout Frederick County and the surrounding area, our customers have come to rely on us for expert, local service.
Our focus on quality and expert service has led to explosive growth, so we are seeking experienced Electrician to join our team.
** The best time to find a great job is when you already have a good job. **
In exchange for your commitment, we provide:
- Affordable, quality health, dental & vision insurance
- Health Savings Account w/ Company Contribution
- Uniforms, tablet, and company vehicle.
- Paid vacation, sick and personal days
- Tool and boot allowance
- Parental leave
- 401(k) plan w/ company match
- Short term disability, long term disability, and company paid life insurance
- Yearly performance reviews
- Company on site, off-site and on-the-job training and support.
Responsibilities:
Follow the Nexstar whole home electrical inspection processTroubleshoot, diagnose, install and repair electrical components in a residential environmentProvide excellent customer serviceMaintain proper stock, parts, tools, and safety equipment in the vehicleTravel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customerObtain customer authorization/signature for payment (or financing) at the completion of the jobMeeting predetermined targets and sales goalsAssist customers in evaluating repair vs. replace optionsAssist in generating and scheduling replacement consultations (as indicated)Meet or exceed performance minimum standards
Tristate Journeyman Electrician Success Metrics:
Customer Satisfaction (this always comes first!): Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.First-Time Completion: Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call.Response Time: Respond to service requests within Tristate's defined time frame. Timely response ensures customer satisfaction and loyalty.Service Revenue Generation: Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs.Service Agreement Enrollment: Successfully enroll customers in Tristate's service agreements when applicable, promoting long-term customer relationships and recurring revenue.Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues.Technical Proficiency: Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices.Efficiency and Productivity: Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards.Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform, with a high data accuracy rateSafety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.Mentoring and Guidance: Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success.Professionalism and Communication: Uphold professionalism in all interactions with customers and team members.Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule.Continual Improvement: Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance.Team Collaboration: Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing.Additional KPI's as assigned by your manager.
Your dedication to these KPIs will ensure the delivery of exceptional electrical services and help build lasting customer relationships.
