Performance Architect

Location: Remote (U.S. or Canada)

About Numa

Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails to reducing resolution times and improving team productivity. We’ve raised $50M from Google, Threshold, Costanoa, Mitsui, and Touring Capital.

The Role

As a Performance Architect, you’ll play a critical role in transforming how car dealerships experience value from Numa. This is a highly strategic, consultative role designed for someone who deeply understands dealership operations. Ideally, a former General Manager or Fixed Ops Director and knows what it takes to run a profitable, high-performing service department. 

You’ll work directly with GMs and dealership leadership to connect Numa’s platform to their core business goals. Your mission is to elevate Numa from a vendor to a strategic partner by building trust, delivering insight, and driving results that lead to measurable outcomes, retention, and expansion. You’ll lead executive-level conversations, guide strategic reviews, and tailor action plans based on real-time performance metrics and dealership priorities

What You’ll Do

• Build strategic partnerships with dealership GMs and leadership teams —earning trust through insight, credibility, and results
• Tie Numa’s platform to business goals like profit, team productivity, and customer satisfaction (CSI)
• Lead executive QBRs that align teams and create forward-looking action plans
• Deliver dealership-specific performance insights that are actionable, impactful, and aligned with local priorities
• Create and manage 90-day engagement plans that drive measurable outcomes
• Partner cross-functionally to shape tools, playbooks, and best practices that elevate client success
• Travel onsite to dealerships is required

You'll Be A Great Fit If You

• Have deep experience in automotive, including time on both the dealer and vendor side
• Are a former General Manager, Fixed Operations Director, or similar leadership role within a dealership
• Know how to run and grow a service department, including driving profitability and customer satisfaction
• Are confident working with executive stakeholders and leading data-driven performance conversations
• Understand how to connect so ware solutions to operational KPIs and business goals
• Thrive in fast-moving environments and love solving real-world business problems

Why Join Numa

• Competitive compensation package, including equity

• Flexible PTO

• Health, dental, and vision benefits

• 401(k) plan

• Career growth opportunities in a fast-growing, innovative company

• Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000

At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you love being in the field, thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you.