Outreach Specialist, CACP (Remote) - Aledade

Job Title: Outreach Specialist, CACP (Remote)
Job Location: Remote, United States
Job Listing URL: https://jobs.lever.co/aledade/5f1f6940-5eeb-4796-9d58-aca57d8d1ff2
Job Description: The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments.
Primary Duties:

Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.

Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.

Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.

Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards.

Other duties as assigned

Minimum Qualifications

High School Diploma

2 yrs. experience in healthcare. 1 yr. experience telephonic patient outreach, customer service, or sales.

Regular and predictable attendance

Must be able to work flexible shifts within the business hours of 8 AM – 8 PM EST, Monday through Saturday.

Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively.

Proficient computer skills with the ability to learn new software

Self-motivated with the ability to work independently

Must have access to reliable high speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms.)

Preferred Qualifications
Remote Work experience

Bilingual in English and Spanish
Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

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