Launch Coordinator
We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family.
We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.
Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!
Position Summary
The Launch team is looking for a Launch Coordinator to join us in providing flawless execution for onboarding new Remodel Health customers. You will partner with an organization’s key decision makers to successfully implement their health benefit strategy. With this role, you will oversee the new customer onboarding journey for organizations that decide to partner with Remodel Health. Following the conclusion of our busy season, there is a possibility that some team members may be transitioned to a different department based on organizational needs and opportunities.
If this sounds like you, explore the job specifics below.
Responsibilities:
- Serve as the primary point of contact for new clients during their onboarding experience
- Guide organizations through a defined timeline to implement their health benefits strategy
- Facilitate virtual kickoff calls and employee education sessions, occasionally supporting onsite events
- Track project milestones, maintain accurate documentation, and monitor employee enrollments
- Utilize project management skills to manage onboarding workflows, key stakeholder expectations, communication, and reporting.
- Collaborate with Sales and Operations to ensure a seamless customer handoff
- Proactively manage multiple onboarding projects at once while maintaining excellent service
- Contribute to the ongoing improvement of internal processes and the customer experience
Qualifications
- Strong organizational and time management skills; thrives in a deadline-driven environment
- Effective communicator with the ability to lead group discussions and provide clear direction
- Confident using technology and willing to learn new software platforms
- Detail-oriented and solutions-focused, with strong problem-solving skills
- Team player with a humble, teachable attitude and a willingness to ask questions and grow
- Comfortable working independently while collaborating across departments
- Periodic travel is required to support onsite client launches
- Extended hours are required during busy season
Education & Experience
- Bachelor's Degree required
- 1+ years of prior experience in Customer Service and/or Health Insurance (preferred but not required)
Benefits
- Full health benefits offering, including life, long-term disability, dental, and vision
- Generous PTO
- 401(k) match
- Sabbatical PTO available after 5 years
This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.
