Endpoint & End-User Support

• Run the daily operation and maintenance of company laptops (macOS first, plus Windows), mobile devices (iOS and Android), IP phones and other desktop IT equipment.
• Handle device imaging and setup, software and hardware installation, configuration, updates, maintenance, troubleshooting and issue resolution.
• Create and maintain IT knowledge-sharing documents, SOPs and the service desk knowledge base, and keep improving employees' IT service experience and satisfaction.

Office IT & Infrastructure

• Maintain office IT systems: IP phones, video conferencing and wireless presentation systems, printers, CCTV and access control.
• Support server room operations, structured cabling, UPS systems, switches, access points and routine inspections.
• Test and monitor office Wi-Fi, wired networks and VPN connections daily, troubleshoot network issues, and track infrastructure availability and performance through dashboards and alerts.

Regional Support & Vendors

• Support regional offices with IT rollouts, new office setups and on-site project delivery, travelling when required.
• Implement Global IT strategies, technical standards, guidelines and solutions.
• Manage vendor relationships and coordinate equipment procurement, installation, maintenance and technical support with external service providers.

AI & Automation

• Work with teams across the business to find valuable AI and automation opportunities, and deliver them end to end.
• Build, test and maintain internal tools, AI agents, AI skills and MCP integrations against REST APIs.
• Use AI to improve troubleshooting, ticket handling, documentation and reporting, and measure the impact.
• Drive adoption through demos, training and hands-on support, especially for non-technical colleagues.

• Bachelor's degree or above; computer science, software engineering, networking or related majors preferred.
• 3+ years in IT support, IT engineering or a similar hands-on technical role. Experience in large IT companies preferred.
• Hands-on operation and maintenance experience across Windows, macOS, Wi-Fi, VPN and smart office systems.
• Basic knowledge of servers, networking, audio-visual systems and electrical principles, including Windows Server or Linux, virtualisation, backup and restore, switches, VLANs, WiFi controllers, firewalls and VPN.
• Software engineering ability: strong Python (or an equivalent language) plus PowerShell or Bash, comfortable with Git and code review, able to build, test, document and maintain internal tools and integrations against REST APIs. Please be ready to share a portfolio, GitHub profile or examples of tools you have built.
• Hands-on AI practitioner: a daily user of AI assistants (e.g. Claude, ChatGPT) with effective prompting skills, plus practical experience building AI agents, AI skills or MCP integrations.
• Comfortable working directly with business stakeholders to turn unclear requirements into practical solutions, and able to present and train non-technical users. Strong communication, presentation and facilitation skills.
• Proactive problem-solver who works well independently and with others, with flexibility on working hours (including evenings and weekends when needed) and on travel to regional offices.
• Fluent in spoken Malay, English and Mandarin.
   

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!