Job Description

Salvo Health is looking for an experienced Engagement Specialist to conduct outreach and enroll patients in Salvo Health care - helping them get set up with ongoing support and guidance around their GI conditions.

Engagement Specialists are responsible for helping patients sign up for Salvo’s wrap-around GI care services and for educating patients about the convenience, ease, and health benefits of remote patient monitoring.

As an Engagement Specialist, you will serve as the launching point for our partners’ patients, offering one-on-one advising to ensure patients are set up for success with the Salvo Health's platform and service.

This is a fully remote position and requires strong adherence to HIPAA guidelines and privacy rules.

Salvo Health believes that the most inclusive and equitable culture makes for a better business, so we welcome diverse candidates for this key role.

Responsibilities

Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services

Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound GI care service

Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections

Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities.

Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails

Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)

Role is M-F with 8 hour shifts

Requirements

3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results

Healthcare and/or functional medicine experience preferred

Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly

Ability to sit at workstation for a long duration using a computer and headset to interact with patients

Excellent interpersonal, verbal, and written communication skills

Experience and comfort handling confidential data

Experience and ability to thrive in a fast-paced, high-growth environment

Goal-oriented with a focus on achieving sales objectives

Remote work experience preferred

Bi-lingual a plus (English/Spanish)

Must have a hard wired, high speed internet connection

Healthcare Engagement Specialist, Remote - Salvo Health

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