Customer Support Engineer

Superpowered is a calendar app for the Mac menu bar. Be notified about events and join Zoom meetings without having to go to your calendar.

Location: San Francisco, CA
Company size: 5–10
Posted: 1w ago
Via: Yc

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Customer Support Engineer · Superpowered

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Job title: Customer Support Engineer
Job location: San Francisco
Job listing URL: https://www.ycombinator.com/companies/vapi/jobs/BYEw4BP-customer-support-engineer
Job description: ## **Vapi (/ˈVɑːpi/):** - We’re creating the shift to voice as humanity’s default interface - We’re the most configurable platform for deploying voice agents - We’ve grown to over 600k developers in two years, adding 2,000+ every day - [Try talking to Vapi now!](https://vapi.ai/) ## **Why We’re Hiring This Role:** - We get a ticket every 7 minutes. - We’re hiring a cracked cse to show our customers more love. ## **What You’ll Do:** - **30 Day** : Ramp to 50 tickets a day. - **60 Day** : Write docs and educate users on building SOTA voice agents. - **90 Day** : Automate 30% of your tickets with AI agents. ## **Who You Are:** - You’ve worked at an early startup. - You’ve been a CSE at a company we admire. - Bonus: You’ve built your own startup. ## **Why Vapi:** - **Generational impact** : Build the _human interface_ for every business - **Ownership culture** : 70% of the company are previous founders - **Kind team** : The founders, Jordan and Nikhil, are Canadians - **Tier-1 Investors** : YC, KP seed, Bessemer Series A ## **What We Offer:** - **Real stake** : We offer a competitive salary and excellent equity ownership - **Comprehensive health coverage** : medical, dental, and vision plans - **Team love** : We love hanging out, and we do quarterly off-sites - **Flexible time off** : take what you need - **More** : catered meals, transportation, gym, and a $10k annual L&D budget

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