What you’ll do:

• Own and manage customer relationships and ensure customer happiness and engagement
• Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
• Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
• Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse customers
• Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

You should have:

• Experience with hands-on account management or customer success management in the tech industry
• Ability to handle conflicting priorities
• Strong written and verbal communication skills