Customer Service Specialist - Greenlight

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.

At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.

Strong organizational, problem solving and time-management skills.

Responsible and able to self-manage

Adaptable and accountable

High attention to detail and accuracy

Able to quickly learn about Greenlight’s products, services and policies

Review and process customer support tickets related to account issues, payments, and disputes

Conduct account reviews, identity verification, and documentation checks

Escalate complex or fraud related cases

Log and update case details accurately in internal systems

Investigate issues using internal tools and policy guideline

Meet performance metrics like response time, resolution rate, and quality standards

Provide feedback to improve processes and tools

Effectively utilize software and internal tools to navigate customer accounts and solve issues

Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role

Adhere to all company policies and procedures

High School Diploma or equivalent

Strong verbal and written English

Ability to work independently and stay focused during repetitive tasks

Exceptional customer service, active listening, and problem solving skills

Ability to multi-task across systems and maintain composure under pressure

Proficiency with software, ideally CRM software, and strong typing skills

Experience in customer service and financial services is preferred

6:30 pm - 3:30 am local time (IST)

This position will require overnights and weekends. The schedule may vary depending on business needs.

Greenlight is telecommuter friendly and does not require an in-office presence throughout the week.