Closing Coordinator - Homeward

About the opportunity

The Closing Coordinator Team sits at the center of all the action while being responsible for delivering a world class experience to every Homeward customer and agent that includes an on-time closing. 

As part of the team, you’ll be responsible for driving each transaction through to completion as a critical member of Homeward’s front-facing team. The role will include collaboration with both internal and external service providers, such as title, mortgage and insurance providers, while managing transactions through each critical phase.

This position will challenge your ability to establish and implement complex operational processes while working cross-functionally with other critical teams including operations, sales, product, engineering, and customer experience among others.

Note: This role may require some weekend availability.

In this role you will:

• Acting as a fiduciary to Homeward customers from contract through closing
• Serving as primary point of contact for Homeward’s relationships with settlement service providers
• Reviewing and approving settlement statements
• Managing insurance and other critical service orders
• Tracking all critical dates, details, forms, and contracts in our CRM (Salesforce)
• Collaborating with the CX team to ensure we have all necessary deliverables from our buyers to close accurately and on time every time
• Communicating heavily with title & lenders to get the file closed
• Making sure all pre-closing items have been ordered, received and approved (i.e. HOA docs, Surveys, Appraisals)
• Reviewing title commitments
• Following up with lenders and title on closing status
• Requesting and tracking wires to closing 
• Receiving, approving & coordinating the signing of all closing documents

What you’ll bring:

• 2+ years Real Estate transaction management experience
• Exceptional organizational skills
• Attention to detail and ability to achieve thoroughness and accuracy
• Ability to adapt and respond to changing priorities and processes as needed
• Impeccable written and verbal communication skills 
• Strong time-management and project management skills
• An ability to remain focused and execute under pressure of deadlines and multitasking
• An intrinsic desire to serve customers and provide a delightful, seamless experience
• The drive to be apart of innovation and a growing collaborative team
• Bachelor's degree and/or real estate license preferred

The perfect candidate for this role may be a licensed agent that has realized they prefer the back end or support side of real estate more so than the selling, cold calling, door knocking, etc. Or perhaps the perfect candidate has worked on the support side for another real estate team or company, and is looking for a growth opportunity. This could include those currently or recently working as a Transaction Coordinator/Manager, a Closing Coordinator/Manager, an Executive Assistant, Account Manager or a Listing Manager/Coordinator.