Clinical Product Specialist, AI Quality - Lyra Health

Conducting clinical safety and quality monitoring of Lyra AI tools to ensure adherence to clinical standards and protocols

Executing clinical escalation protocols to support client safety and treatment effectiveness for clients using Lyra AI tools

Participating in rigorous clinical testing to ensure Lyra AI tools consistently meet safety and quality requirements

Selecting and developing comprehensive sets of clinical scenarios that are representative of client situations (safety, distress) to support AI tools development

Writing sets of gold standard responses to specific clinical situations to maximize clinical effectiveness and helpfulness of AI tools

Evaluating AI responses in a systematic and reliable way to ascertain level of clinical quality

Synthesizing areas of improvement for AI tools to meet clinical safety and effectiveness criteria

Cross functional collaboration with other teams to support the development of AI tools

Master’s degree from a clinical track (e.g., MSW, MFT, MC, MMHC) or PsyD or PhD in clinical / counseling psychology

Unrestricted LCSW, LMFT, LPC, PsyD, PhD, or equivalent license (i.e., able to work independently, without supervision from a licensed supervisor) without current, past, or pending disciplinary action

4+ years of primarily full-time direct clinical experience post-licensure

Strong training in and experience in safety risk assessment and management (e.g., SI, self-harm, etc.)

Experience conducting clinical quality assurance (QA) or clinical auditing to ensure high standards of care

Passionate about disseminating evidence-based mental health care by leveraging technology on a large scale

Excellent training in and deep understanding of evidence-based treatments (e.g., CBT, DBT, IPT, EFT, ACT)

Experience with the clinical application of generative AI and LLMs within a mental health context is a plus

Strong training in and experience providing culturally responsive care is preferred

Independent, flexible, can navigate uncertainty well, thrives in a fast-paced, high-change, dynamic environment