The Clinical Pharmacist, Pharmacy Outreach (internally: Pharmacist, Pharmacy Outreach) is responsible for optimizing patient outcomes through telephonic interventions. This role focuses on the tactical execution of medication management services, including polypharmacy, adherence, and pharmacotherapy optimization.
Candidates should be comfortable working remotely from anywhere within the US, across all US time zones.
Please note: Valid pharmacist license in at least 2 of the following markets and a willingness to acquire more states as needed: AL, KY, LA, MS, NC, KS, PA, UT, VA, WV, MI, DE
Primary Duties:
Clinical Execution & Patient Care
Counsel patients via telephonic outreach on medication adherence, address any medication related problems such as adherence barriers, polypharmacy, or high risk medication use, and make appropriate evidence-based recommendations to patients and Practice Care Teams
Perform focused clinical chart reviews as needed to inform patient interventions
Obtain and document patient commitment to medication adherence and address barriers in real time
Escalate complex clinical cases to prescribers or interdisciplinary teams as appropriate
Meet and sustain performance goals (e.g., STARs, HEDIS)
Clinical Innovation and Resource Optimization
Collaborate with Physicians, clinical and administrative staff to optimize the Medication Management workflow and patient experience
Proactively identify gaps in medication management through patient interactions and translate patient insights into targeted recommendations that drive improvements in practice operations and clinical workflows
Participate in the design, implementation, and evaluation of pilot programs or process changes (“test and learn”) within the outreach model
Serve as a clinical subject matter expert, leveraging clinical pharmacy expertise to support organizational objectives and adapt to evolving healthcare needs
Develop and maintain standardized resources, educational tools, and clinical protocols to support improved medication outcomes and performance on quality measures (e.g., STARS, HEDIS) for practices, clinicians, and patients
Other duties as assigned
Minimum Qualifications:
Doctor of Pharmacy (PharmD)
Active, unrestricted pharmacist license in the state of practice; Valid multi-state licensure in at least two of the following states: AL, KY, LA, MS, NC, KS, PA, UT, VA, WV, MI, DE
Willingness to obtain and maintain additional licenses within 6 months of hire
Minimum of 3 years experience in value-based care, ambulatory care, or community pharmacy settings
In depth knowledge of pharmacotherapy and pharmacy practice
Strong verbal and written communication skills; Ability to translate complex clinical data into clear, understandable language for patients and care teams
Proficiency in telephony platforms and various Electronic Health Record (EHR) systems
Ability to work in a fast paced environment and adapt quickly to change
Ability to work between 8 AM - 7 PM EST as dictated by business needs
Preferred KSA's:
Familiarity with Medicare, HEDIS, and STAR ratings
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
