Client Experience Liaison & Receptionist - Lakefield Veterinary Group

At Desert Hills Animal Clinic, we believe exceptional client experiences are just as important as exceptional medicine. We’re searching for a Client Experience Liaison & Receptionist who is professional, compassionate, organized, and energized by creating meaningful connections with clients and pets alike.

This role is ideal for someone who thrives in a fast-paced environment, communicates with confidence and kindness, and takes pride in creating a welcoming and efficient hospital experience from the moment clients walk through our doors.

Our team values professionalism, kindness, efficiency, collaboration, and a shared dedication to the well-being of our patients, clients, and one another.

Key Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Welcome clients and patients with warmth and professionalism
• Serve as a communication liaison between clients and the medical team
• Schedule appointments and manage phone, email, and client communications
• Support smooth patient flow and front desk operations
• Review estimates, invoices, treatment plans, and discharge instructions with clients
• Maintain accurate medical records and client information
• Assist in resolving client concerns with professionalism and compassion
• Help maintain an organized, welcoming reception area
• Support the team wherever needed

What Makes You a Great Fit

• Previous veterinary reception, customer service, or medical office experience preferred
• Strong communication and multitasking skills
• Comfortable in a fast-paced, high-standard environment
• Detail-oriented and organized
• Professional, calm, and compassionate with clients and teammates
• Confident handling phones, scheduling, and client interactions
• A positive team player passionate about client care

What We Offer

• Competitive compensation based on experience
• Opportunities for growth and professional development
• A supportive, team-focused culture
• Employee pet care discounts
• A workplace where your contributions are valued

A flexible schedule, including shared Saturday coverage, helps our team provide consistent care for our clients and patients. If you’re looking for a practice where teamwork, client care, and quality medicine matter, we encourage you to apply!