- Job title
- Business Operations Manager
- Job location
- New York, NY, US
- Job description
- VectorShift is hiring a Business Operations Manager to help us scale how we serve customers and run the company.
This is a highly cross-functional, outward-facing role. You’ll work directly with customers and client-facing teams, spot opportunities to improve how we operate, and lead projects that make our product and business more effective. You’ll be equally comfortable in a customer conversation, a working session with product and engineering, and a spreadsheet.
## What you’ll do
* Partner directly with customers to understand their goals, surface friction, and improve their experience with VectorShift.
* Work closely with sales, customer success, product, and engineering to solve operational problems that affect customers.
* Lead initiatives across onboarding, customer workflows, account operations, and go-to-market processes.
* Turn customer feedback and business data into clear recommendations and practical next steps.
* Build scalable systems, processes, and reporting as the company grows.
* Help identify and launch AI-enabled workflows that improve customer outcomes or internal operations.
* Own projects end-to-end, from defining the problem through rollout and measurement.
## What we’re looking for
* Typically 2–7 years of professional experience after graduation.
* Experience in a customer-facing, commercial, operations, consulting, banking, private equity, or startup environment.
* Someone who enjoys working with customers and wants a role with meaningful external exposure.
* Strong judgment, organization, and follow-through in ambiguous, fast-moving environments.
* Comfortable using data and spreadsheets to understand problems and make decisions.
* Clear, confident communicator who can work with customers and senior internal stakeholders.
* Experience leading or contributing to AI or AI-enabled initiatives is a strong plus.
## Nice to have
* Experience working with enterprise customers.
* Experience in a high-growth startup.
* Background in investment banking, private equity, consulting, customer success, sales operations, or business operations.
* Familiarity with AI products, workflow automation, or enterprise software.
## Why VectorShift
You’ll have a direct hand in shaping the customer experience and the way VectorShift grows. This is a chance to take real ownership, work closely with customers and company leadership, and help build the operating systems behind an AI-native company.
