Business Analyst - KIZEN

Location: New York (Grand Central), NY (In-office 4x per week)

Company: Kizen, www.kizen.com

About Us

Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission-critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services).

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust.

We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.

About the Role

As our Business Analyst, you’ll play a critical role in bridging the gap between business needs and technical solutions. You’ll work closely with clients and internal teams to uncover real business challenges, gather and document detailed requirements, and ensure the solutions we deliver drive meaningful impact. This role is ideal for someone who loves translating complexity into clarity, thrives on collaboration, and has a passion for making processes smarter and more efficient.

This is an opportunity to be at the center of digital transformation working with innovative technologies, solving high-value business problems and shaping solutions that scale. You’ll collaborate with solution architects, developers, and executives to design systems that improve workflows, empower users, and enable data-driven decision-making.

What You’ll Be Doing

• Leading business discovery sessions with clients to understand their goals, processes, and pain points
• Documenting business requirements using user stories, process flows, and functional specifications that development teams can easily act on
• Acting as a liaison between business and technical teams, ensuring clear communication and alignment at every stage
• Analyzing current workflows and recommending process improvements and automation opportunities
• Supporting solution design by collaborating with architects and engineers on feasibility, scope, and roadmap planning
• Assisting in the creation of wireframes, prototypes, or mock-ups to help stakeholders visualize solutions
• Participating in UAT (User Acceptance Testing) and validating that delivered features meet business objectives
• Maintaining a clear view of project scope and priorities, helping manage change requests effectively
• Creating and maintaining requirements traceability throughout the lifecycle to ensure business needs are met
• Helping shape best practices and standards for requirements gathering, analysis, and documentation across the organization

Minimum Requirements — What You Bring

• 5+ years of experience as a Business Analyst, Product Owner, or similar role in a SaaS environment
• Strong understanding of business process mapping, requirement elicitation techniques, and stakeholder management
• Ability to translate business needs into clear functional and technical requirements
• Experience with enterprise systems and data flows (CRM, ERP, EMR, or other operational systems)
• Familiarity with Agile methodologies and writing user stories, acceptance criteria, and backlog grooming
• Excellent communication and facilitation skills; able to lead workshops and explain technical concepts to non-technical audiences
• Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously
• Proficiency with requirements and collaboration tools (Jira, Confluence, etc)

Ideal Candidate will have:  

• Experience in regulated industries like healthcare, financial services, or insurance
• Familiarity with low-code or workflow automation platforms
• Exposure to analytics, AI/ML, or automation technologies
• Strong problem-solving skills with an analytical mindset

You’ll Thrive in This Role If You:

• Love uncovering the “why” behind business challenges and turning ambiguity into clarity
• Enjoy collaborating with cross-functional teams and influencing without direct authority
• Can balance technical detail with big-picture business objectives
• Get excited about improving processes and enabling better decision-making
• Are proactive, curious, and eager to learn new technologies and business domains
• Thrive in fast-paced environments where adaptability and continuous improvement are key

Why Kizen?

Kizen is building the next generation of AI-powered business systems — platforms that help organizations operate faster, smarter, and with greater precision. If you’re excited to be on the frontlines of that transformation, and ready to play a key role in both vision and execution, we want to meet you.

What We Offer

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO 

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. 

The base salary range for this position is $125,000 -  $150,000.00. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you’re excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we’d love to meet you!

OTE - $160,000-$185,000