Data Support, Analysis & Reporting
Assist with the collection and analysis of quantitative data regarding the operational health of the Practice Success business unit.
Partner with team leadership to summarize data and qualitative feedback to help identify areas for continuous improvement.
Coordinate with the business intelligence team to help gather and document requirements for operational dashboards and trackers.
Help build presentations and data visuals to effectively communicate team updates to key stakeholders and senior leadership.
Project Support & Documentation
Maintain and update project plans for various mission-critical projects.
Support the maintenance of project management tools and documentation, including project plans, schedules, trackers, status updates, and team playbooks.
Provide day-to-day administrative support on high-priority projects by tracking tasks, action items, risks, and milestone dates to help Practice Success meet its goals.
Monitor project timelines and escalate potential risks, resource constraints, or delays to leadership.
Process Mapping & Operational Efficiency
Help map out existing business processes and assist in identifying opportunities for workflow improvement.
Learn and maintain a strong understanding of current processes to help coordinate workflows with other internal departments.
Track team delivery progress against project plans to help ensure the team has the necessary tools to execute tasks.
Stakeholder Coordination & Communication
Support operational leadership by organizing task lists, tracking action items, and following up on deliverables.
Serve as a point of contact and coordinator between internal teams to ensure smooth day-to-day information flow.
Collaborate with internal and external stakeholders to help track project scope and maintain schedules.
Draft team communications and updates.
Minimum Qualifications
Bachelor’s degree from an accredited college or university or equivalent work experience required.
2+ years of relevant work experience within healthcare required
Familiarity with value based care preferred
Experience working with a top-tier electronic health record (EHR) system strongly preferred
Excellent computer skills and experience working with a wide range of software applications including Excel, Salesforce, Visio, Tableau, and Google platform.
Preferred knowledge, skills, and/or abilities
Understanding and having experience with Tableau, Miro, Jira, Monday.com
Must be results-oriented with the ability to prioritize and manage multiple projects in a fast-paced, dynamic environment while maintaining focus on key goals.
Vision for the end goal, with initiative and adaptability to problem solve the best path to get there
Systems thinker (Data management, software administration)
Project Management skills
Highly organized and proactive in raising questions around clarity, prioritization, blockers, and other points to drive assigned tasks forward
A collaborative team player with a roll-up your sleeves mentality
Detail-oriented and self-motivated to produce work that meets high standards
Ability to manage multiple projects and activities on a routine basis, with minimal supervision.
Physical Requirements
Sitting for prolonged periods of time. Extensive use of computers and keyboard.
