Bilingual (Spanish) Clinical Services Coordinator (PST) - Heartbeat Health

Job Title: Bilingual (Spanish) Clinical Services Coordinator (PST)
Job Location: remote
Job Listing URL: https://jobs.lever.co/heartbeathealth/af052c6c-9d61-4b95-94b0-99961ff3f527
Job Description: Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

Heartbeat Health is seeking an experienced Clinical Service Coordinator to join our Operations team! In this role, the employee will be required to work the hours of 9 am to 5 pm PST.
About the Role:
You’re a heart hero! You’ll be at the center of a wide range of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences we deliver and optimizing the supporting systems

Own all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up

Schedule virtual visits and outpatient procedures (such as stress tests, echocardiograms, and cardiac calcium scoring) with both Heartbeat and third parties

Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patients. Follow up with patients via email, phone, and/or text to drive patient engagement

Provide technical support and connection assistance to patients

Compile, verify accuracy, and sort information to prepare source data for reporting. Identify and correct deficiencies or errors in data, processes, and systems

Document customer and account data and generate standardized reports

Proactively identify opportunities for improvement and risk mitigation

Execute policies that promote the best patient experience

Hours will be 9 am to 5 pm PST
About You:
3+ years in a clinical or operational role supporting patient care

Bilingual in English and Spanish

Exceptional people skills and a GREAT communicator

Capability to document detailed workflows and clearly communicate across stakeholders and functional teams on business requirements

A team player with a high level of independence and proactivity

Strong data and analytics skills with a track record of making savvy, data-driven decisions

Passion for delivering an outstanding user experience

Detail-oriented with a focus on processes

Fast learner while being flexible and adaptable

Outstanding organizational and multitasking abilities

Self-driven and excited to support new technology

Spanish-speaking

Medical assistance experience
About our Culture:

We are mission-driven: we're revolutionizing the way cardiovascular care is delivered

We are fast-paced & agile: we move quickly, iterate often, and value experimentation

We are remote-first: flexibility, autonomy, and trust are at the core of how we operate

We care about diversity: diversity allows us to build an excellent patient experience

We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status