Key Responsibilities 

Learning & Development 

• Support the design, development, and delivery of onboarding, product, process, sales-skills, and refresher programs. 

• Build role-based learning experiences for Sellers, SDRs, Customer Success Managers, Solutions Engineers, Support teams, and managers. 

• Apply adult learning and instructional design principles to create practical, relevant, and engaging learning. 

• Facilitate virtual and instructor-led sessions and support learner engagement through scenarios, practice activities, knowledge checks, and reinforcement. 

• Coordinate training calendars, communications, attendance, completion, certification, and follow-up activities. 

Content Creation & Instructional Design 

• Create and maintain e-learning modules, presentations, playbooks, job aids, facilitator guides, learner guides, quizzes, certifications, video scripts, and product walkthroughs. 

• Translate technical, product, and process information into clear, learner-friendly content tailored to different roles and regions. 

• Develop customer-focused scenarios, use cases, sales stories, and practice activities that connect product capabilities to customer pain points and business outcomes. 

• Review and refresh existing materials to maintain accuracy, consistency, usability, and brand alignment. 

• Publish and maintain content within Seismic, learning platforms, SharePoint, Microsoft Teams, and other enablement repositories. 

Sales & Product Readiness 

• Support new product launches, feature releases, regional rollouts, and ongoing product refreshers. 

• Partner with Product Marketing and Product Management to gather approved messaging, use cases, demonstrations, competitive context, and learning requirements. 

• Help customer-facing teams understand product value, customer outcomes, buying triggers, key differentiators, and relevant workflows. 

• Support adoption of sales tools, processes, methodologies, and CRM hygiene expectations. 

Program Management & Measurement 

• Manage assigned enablement projects, timelines, dependencies, reviews, and stakeholder communications. 

• Track participation, completion, assessment results, learner feedback, and content adoption. 

• Support measurement of learner reaction, knowledge gained, application on the job, and business impact. 

• Identify gaps and recommend content updates, reinforcement, coaching, or additional learning interventions. 

Cross-Functional Collaboration 

• Conduct structured intake discussions with stakeholders and subject matter experts. 

• Coordinate content reviews, approvals, pilot sessions, and launch communications. 

• Build productive relationships across global and regional teams while balancing multiple priorities and deadlines. 

 
Required Qualifications 

• Bachelor’s degree in Business, Marketing, Communications, Education, Human Resources, Instructional Design, or a related field. 

• 3–5 years of experience in Sales Enablement, Learning & Development, Training, Instructional Design, Content Development, or a related role. 

• Demonstrated experience creating professional training materials, presentations, job aids, or digital learning content. 

• Strong written communication, editing, storytelling, presentation, and facilitation skills. 

• Ability to simplify complex product, technical, or process information for varied audiences. 

• Strong project coordination skills, attention to detail, and ability to manage multiple workstreams. 

• Proficiency in Microsoft PowerPoint, Word, Excel, and Teams. 

• Ability to collaborate effectively with cross-functional and geographically distributed stakeholders.