About the role...

We are seeking a Client Strategy Associate to join our Brand Success team, where you will help manage and optimize our largest and most complex customers and our luxury portfolio. The retention and expansion of customer partnerships is at the forefront of ShopMy's focus. The role enables our Client Strategy Managers to further elevate our brands' experience and success on the platform. 

Your Impact to The Role:

• Assist Client Strategy Managers in the day-to-day management of brand accounts in our Enterprise and Luxury portfolios, ensuring timely and accurate execution of deliverables
• Attend external meetings with our brands to track and execute needs and associated action items
• Monitor creator and campaign performance on an ongoing basis, surfacing insights and proactive recommendations — going beyond what happened to help drive what happens next
• Support the development of brand-specific strategies by synthesizing platform data, brand goals, and creator behavior into clear, actionable direction
• Maintain accurate and up-to-date account data and documentation
• Support ad-hoc projects across the organization and maintain project timelines
• Collaborate with other Associates to share best practices and drive efficiency
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You Are Energized By:

• Working directly with innovative brands and helping them succeed
• Fast-paced, ambiguous environments where the playbook isn't always defined and no two days look the same
• Supporting a team that’s scaling a best-in-class client experience
• Finding ways to leverage AI to work more effectively internally and with brand clients
• Being part of the evolving creator economy and building something category-defining

What We Are Looking For:

• Bachelor’s Degree
• 1–3 years in account management, project management, or client-facing roles supporting high-value, enterprise, or luxury brands
• Comfortable engaging with senior stakeholders and executives, with experience navigating complex org structures or high-touch client relationships
• Skilled at managing multiple high-touch accounts simultaneously, with strong prioritization and a consistent standard for quality and responsiveness
• Experience as an Account Coordinator, Assistant, or similar preferred
• Proficiency in Google Suite, Microsoft Office, and Zoom
• Highly organized with strong attention to detail
• Excellent written and verbal communication skills
• Adaptability to evolving brand needs and priorities
• Team player who’s ready to step in wherever needed

Bonus Points:

• Remote startup experience
• Ability to execute under tight deadlines and urgent requests
• Familiarity with Salesforce
• Knowledge of the creator economy and affiliate marketing